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hirschmann / nbfc

NoteBook FanControl
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Empty folder after installation #272

Closed ghost closed 4 years ago

ghost commented 7 years ago

Hiya, I have tried installing NoteBookFanControl.1.5.0 many times but for some reasons, after installation, all I get is an empty folder.There is no link to the application neither on desktop or in programmes, and in my C:\Program Files (x86)\NoteBook FanControl . there is only one folder which is 'plugin' and it is empty as well.

I thought the antivirus was deleting it, but it wasn't and I am not sure what might be the cause. Before it was working till I tried the beta.Even the beta doesn't work on my laptop.Empty folder I am on HP Zbook G3

thank you for your help.

hirschmann commented 7 years ago

Try disable your anti virus during the setup process. If it still doesn't work, please post the setup logs. The setup creates 2 log files in the %temp% directory. The file names start with NoteBook_FanControl_.

ghost commented 7 years ago

From my C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503 I have no antiviurs running (Thanks for your help)

[3384:3388][2017-06-18T11:15:03]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\zbook\AppData\Local\Temp\{07CA2F08-E979-407B-B08B-8E0F48E4B255}\.cr\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:03]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]NoteBook FanControl'
[3384:3388][2017-06-18T11:15:03]i009: Command Line: '-burn.clean.room=C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe -burn.filehandle.attached=488 -burn.filehandle.self=492'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\zbook\Downloads\Programs\'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503.log'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleName' to value 'NoteBook FanControl'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Stefan Hirschmann - StagWare'
[3384:33A0][2017-06-18T11:15:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3384:33A0][2017-06-18T11:15:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.5.0.0'
[3384:3388][2017-06-18T11:15:03]i100: Detect begin, 2 packages
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'NETFRAMEWORK45' to value '460805'
[3384:3388][2017-06-18T11:15:03]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[3384:3388][2017-06-18T11:15:03]i103: Detected related package: {CE2D4D25-DF9B-4E9D-A4CB-2E4545271F70}, scope: PerMachine, version: 1.5.3.0, language: 0 operation: Downgrade
[3384:3388][2017-06-18T11:15:03]i101: Detected package: NetFx45Web, state: Present, cached: Complete
[3384:3388][2017-06-18T11:15:03]i101: Detected package: NbfcSetup.msi, state: Obsolete, cached: None
[3384:3388][2017-06-18T11:15:03]i199: Detect complete, result: 0x0
[3384:3388][2017-06-18T11:15:04]i200: Plan begin, 2 packages, action: Install
[3384:3388][2017-06-18T11:15:04]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
[3384:3388][2017-06-18T11:15:04]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3384:3388][2017-06-18T11:15:04]i201: Planned package: NbfcSetup.msi, state: Obsolete, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[3384:3388][2017-06-18T11:15:04]i299: Plan complete, result: 0x0
[3384:3388][2017-06-18T11:15:04]i300: Apply begin
[3384:3388][2017-06-18T11:15:04]i010: Launching elevated engine process.
[3384:3388][2017-06-18T11:15:05]i011: Launched elevated engine process.
[3384:3388][2017-06-18T11:15:05]i012: Connected to elevated engine.
[31FC:3288][2017-06-18T11:15:05]i358: Pausing automatic updates.
[31FC:3288][2017-06-18T11:15:05]i359: Paused automatic updates.
[31FC:3288][2017-06-18T11:15:05]i360: Creating a system restore point.
[31FC:3288][2017-06-18T11:15:05]i361: Created a system restore point.
[31FC:3288][2017-06-18T11:15:05]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, options: 0x7, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i000: Caching bundle from: 'C:\Users\zbook\AppData\Local\Temp\{1106083F-40EC-4933-87CE-3BF230188CE5}\.be\NoteBookFanControl.setup.exe' to: 'C:\ProgramData\Package Cache\{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe'
[31FC:3288][2017-06-18T11:15:05]i320: Registering bundle dependency provider: {666d9f07-291b-44a5-b86f-d5240e78692d}, version: 1.5.0.0
[31FC:3288][2017-06-18T11:15:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: Active, restart initiated: No, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i325: Registering dependency: {666d9f07-291b-44a5-b86f-d5240e78692d} on package provider: {00111A7A-77A7-4AC6-A272-A56DFAD517E7}, package: NbfcSetup.msi
[31FC:3288][2017-06-18T11:15:05]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: ARP, restart: None, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: ARP, restart initiated: No, disable resume: No
[3384:3388][2017-06-18T11:15:06]i399: Apply complete, result: 0x0, restart: None, ba requested restart:  No
[3384:3388][2017-06-18T11:15:07]i500: Shutting down, exit code: 0x0
[3384:3388][2017-06-18T11:15:07]i410: Variable: InstallFolder = C:\Program Files (x86)\NoteBook FanControl
[3384:3388][2017-06-18T11:15:07]i410: Variable: NETFRAMEWORK45 = 460805
[3384:3388][2017-06-18T11:15:07]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleAction = 5
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleElevated = 1
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleFileVersion = 1.5.0.0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleInstalled = 0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleLog = C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503.log
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleManufacturer = Stefan Hirschmann - StagWare
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleName = NoteBook FanControl
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleOriginalSource = C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\zbook\Downloads\Programs\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleProviderKey = {666d9f07-291b-44a5-b86f-d5240e78692d}
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleSourceProcessFolder = C:\Users\zbook\Downloads\Programs\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleSourceProcessPath = C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleTag = 
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleVersion = 1.5.0.0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixStdBALanguageId = 1033
[3384:3388][2017-06-18T11:15:07]i007: Exit code: 0x0, restarting: No
hirschmann commented 7 years ago

The setup skips the installation of NBFC because it seems like it is already installed. Try to uninstall NBFC via "Programs and Features" and then run the setup again.

ghost commented 7 years ago

I don't see NBCF File in my "Programs and Features".

ghost commented 7 years ago

I once once uninstalled an unknown program from my pc, I'm afraid it might be it.if there's no other way I think I will make a fresh installation of my oS

hirschmann commented 7 years ago

Reinstalling your OS because a setup failed is a bit of an overkill :)

Start a powershell session and paste this script:

$softwareName = 'NoteBook FanControl'
$installerName = '*NoteBookFanControl.setup.exe*'
$local_key     = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*'
$machine_key   = 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*'
$machine_key6432 = 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*'

$key = @(Get-ItemProperty -Path @($machine_key6432,$machine_key, $local_key) `
                          -ErrorAction SilentlyContinue `
         | ? { $_.DisplayName -like "$softwareName" -and $_.BundleCachePath -like "$installerName"})

$key | % { 
  $_
  & $_.BundleCachePath
}

It should launch the setup and allow you to uninstall NBFC. If it doesn't launch the setup. please post the output of the script here.

ghost commented 7 years ago

Results shwon bellow-It did uninstall.But the issue persist.It's not working.(when I install it,I am able to uninstall from the programmes and features though).

PS C:\Users\zbook> $softwareName = 'NoteBook FanControl' $installerName = 'NoteBookFanControl.setup.exe' $local_key = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Uninstall*' $machine_key = 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall*' $machine_key6432 = 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall*'

$key = @(Get-ItemProperty -Path @($machine_key6432,$machine_key, $localkey) -ErrorAction SilentlyContinue | ? { $.DisplayName -like "$softwareName" -and $_.BundleCachePath -like "$installerName"})

$key | % { $ & $.BundleCachePath }

BundleCachePath : C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe BundleUpgradeCode : {{5602C3F6-014B-41DD-B89F-14BCB1701B57}} BundleAddonCode : {} BundleDetectCode : {} BundlePatchCode : {} BundleVersion : 1.5.0.0 BundleProviderKey : {666d9f07-291b-44a5-b86f-d5240e78692d} BundleTag : EngineVersion : 3.10.3.3007 DisplayIcon : C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe,0 DisplayName : NoteBook FanControl DisplayVersion : 1.5.0.0 Publisher : Stefan Hirschmann - StagWare ModifyPath : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /modify NoElevateOnModify : 1 QuietUninstallString : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /uninstall /quiet UninstallString : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /uninstall EstimatedSize : 1964 Resume : 3 Installed : 1 PSPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\U ninstall{666d9f07-291b-44a5-b86f-d5240e78692d} PSParentPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\U ninstall PSChildName : {666d9f07-291b-44a5-b86f-d5240e78692d} PSDrive : HKLM PSProvider : Microsoft.PowerShell.Core\Registry

PS C:\Users\zbook>

github-actions[bot] commented 4 years ago

This issue is stale because it has been open more than 180 days with no activity. If nobody comments within 7 days, this issue will be closed