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hitbtc-com / hitbtc-api

HitBTC API
GNU Lesser General Public License v3.0
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Haven't received ADX deposit [Solved] #110

Closed jacksparrow1608 closed 6 years ago

jacksparrow1608 commented 6 years ago

I deposited ADEX to my ADEX wallet on HitBTC yesterday. I still not received it yet. But when I checked on etherscan.io, they was sent to another address from my ADEX wallet on HitBTC. That means my HitBTC account has received ADEX and then sent to another address. What I do not understand is that when I check the transfer history, there is no information about any ADEX transfers. My support ticket: #208231 Hope your response soon. Many thanks

cabuloglucihan commented 6 years ago

Please fix my ticket #191633

hitbtc-com commented 6 years ago

That means my HitBTC account has received ADEX and then sent to another address.

This is a part of regular exchange operations. Funds are not being stored on those wallets which they were deposited to.

What I do not understand is that when I check the transfer history, there is no information about any ADEX transfers.

We have processed your transaction and it has reached your HitBTC account. Sorry about the delay.