search

hitbtc-com / hitbtc-api

HitBTC API
GNU Lesser General Public License v3.0
324 stars 153 forks source link

ChronoBank time deposit not reflecting in the my HitBTC(Account) #132

Closed lambertino1 closed 5 years ago

lambertino1 commented 6 years ago

Dear Support,

I transfer 4.88847113 TIME TOKEN (Chrono Bank) to my account on Jan-09-2018. the transaction was successful but the token did NOT reflect in my account on the exchange platform(HitBTC.com).

See below transaction hash ID and attachment for further detail.

Kindly rectify as soon as possible

https://etherscan.io/tx/0xcdd544e2e9c3a6e3937e44e9bd58ff877bcfc6050c1a1d2ae3a88647a47dc288

My account details

Profile: adeoyelambert@gmail.com

Username: adeoyelambert

MY etherwallet address: 0x2c5354df6699cc27fc9e0bbb93088e029fb6d60a

Address: ether sent to: 0x9dde3155eb392b58c14d4c7cc290397137105e70

https://etherscan.io/token/TIME?a=0x9dde3155eb392b58c14d4c7cc290397137105e70

turkig5 commented 6 years ago

It is secured by a seat where they have no impediments and no protection for traders

hitbtc-com commented 6 years ago

Dear @lambertino1, have you contacted our support regarding this issue? Do you have a ticket number? Please, provide it if the issue's still relevant. Thanks!

lambertino1 commented 6 years ago

Dear

See list of ticket raised since January 9, 2018 (189days) without no resolution.

Ticket ID #215688 Ticket ID #328275 Ticket ID #250794 Ticket ID #250788 Ticket ID #170720 Ticket ID #204300 Ticket ID #215688 Ticket ID #212202 Ticket ID #204300 Ticket ID #250794

See below transaction hash ID

Hash ID: 0xcdd544e2e9c3a6e3937e44e9bd58ff877bcfc6050c1a1d2ae3a88647a47dc288

https://etherscan.io/tx/0xcdd544e2e9c3a6e3937e44e9bd58 ff877bcfc6050c1a1d2ae3a88647a47dc288

My account details

Profile: adeoyelambert@gmail.com

Username: adeoyelambert

MY etherwallet address: 0x2c5354df6699cc27fc9e0bbb93088e029fb6d60a

Address: ether sent to: 0x9dde3155eb392b58c14d4c7cc290397137105e70

On 17 July 2018 at 10:09, hitbtc-com notifications@github.com wrote:

Dear @lambertino1 https://github.com/lambertino1, have you contacted our support regarding this issue? Do you have a ticket number? Please, provide it if the issue's still relevant. Thanks!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/hitbtc-com/hitbtc-api/issues/132#issuecomment-405616949, or mute the thread https://github.com/notifications/unsubscribe-auth/Ai0kn45NFzb9bgV8WfkYLte3nakcfmabks5uHf4NgaJpZM4SMOfX .