Make support mail more explicit for users

hivewallet / hive-js

Hive digital currency wallet

http://www.hivewallet.com

GNU General Public License v2.0

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Make support mail more explicit for users #211

Closed KBenavidez closed 9 years ago

KBenavidez commented 10 years ago

With the incoming support tickets, I have noticed that many have mistaken the support button as a profile status in a way. I don't actually know how these people can actually mistaken given it's written as "support" though. Perhaps we can put "Please specify your problem" than "description" ?

weilu commented 10 years ago

+1 cc. @jenbennings

jenbennings commented 10 years ago

Changing the label won't stop people sending things like "ginecólogo" (gynaecologist in Spanish). Feel free to change it in Transifex—I just wouldn't presume that this will prevent users submitting dud tickets.

ghost commented 9 years ago

Issue to be solved in Hive 2.0. Closing for now.

mattatgit commented 9 years ago

yeah we haven't designed exactly how this will work yet. Current thought is the support will be via a Hive support app in the app section (with links to it from other parts of the UI). We'll look at this soon, and ensure it is worded better to avoid the problems above.