Doesn't recognize pin - Githubissues

hillarysousa commented 9 years ago

even though I wrote the correct pin, it shows that the pin is wrong. I tried to type it wrong 5 times, so I could change it, but when I'm prompted to change the pin, it shows the pin is wrong.

hillarysousa commented 9 years ago

I've tested it on firefox and chrome, cleaned the cache from both browsers, and still get the same message. hive

ghost commented 9 years ago

@hillaryhp Did you re-enter your pass phrase recently?

hillarysousa commented 9 years ago

yes I did. Also, if I enter the correct pin 5 times, the web app doesn't ask me to re-enter the passphrase.

Hillary Sousa Web & Graphic Designer

2014-12-26 18:51 GMT-02:00 w-hive notifications@github.com:

@hillaryhp https://github.com/hillaryhp Did you re-enter your pass phrase recently?

— Reply to this email directly or view it on GitHub https://github.com/hivewallet/hive-js/issues/227#issuecomment-68157622.

ghost commented 9 years ago

@hillaryhp Have you been able to access your coin since re-entering your passphrase?

hillarysousa commented 9 years ago

Nope. when I re-enter my passphrase after typing my pin wrong 5 times, it asks me to create a new pin. However, when I type the new pin, it tells me it's wrong.

hillarysousa commented 9 years ago

Now when I enter my pin, it shows it's "synchronizing wallet", but then it gives that error message again. hive-2

ghost commented 9 years ago

If you have not been able to access it since re-entering your passphrase, then I'm pretty sure that one of the words in your passphrase was either spelled incorrectly, written in the wrong order, or possibly left out. Start by triple-checking spelling against this list:

https://github.com/bitcoin/bips/blob/master/bip-0039/bip-0039-wordlists.md

hillarysousa commented 9 years ago

I checked the list and I type it correctly. Whats happening? :(((

ghost commented 9 years ago

I think you've possibly written down the pass phrase incorrectly. The pass phrase is effectively your private key. In that way, it's also portable; you can take that key and use it in another BIP32/BIP39 wallet for example. Do you have another BIP32/BIP39 wallet handy? On iPhone for example there is Breadwallet.

If you are able to enter your passphrase into another BIP32/BIP39 wallet and see your balance, then we'll know that the issue is on Hive's end somehow. If not then unfortunately it's been written down incorrectly and there won't be much we can do about it. :(

hillarysousa commented 9 years ago

I don't have an iPhone at hands right now, but I do have a few androids. Is there any other wallet compatible that I could use? Web wallets would also be great

ghost commented 9 years ago

We got it solved on Skype by clearing cache and cookies both.

ghost commented 9 years ago

Apparently not solved, @hillaryhp is reporting that this issue has returned. We also have a new report, which hopefully David will post here shortly.

hillarysousa commented 9 years ago

So, now it's getting stuck at verifying pin. I tried to clear my cache and cookies, which worked before, but now it's not working. Also tried to create a new pin, but when I try it keeps telling me that my pin is wrong.

ghost commented 9 years ago

Quote from someone having a similar issue:

Login is broken somehow. Here's what it looks like on my end. I'm using Chrome 39.0.2171.95 on linux. (I have the exact same problem on Firefox 34.0). The following steps are the only way that I know to get into my wallet, and this whole process only works occasionally. I've tried clearing cache, using incognito, switching browsers, switching computers; it's the same problem everywhere.

Go to https://web.hivewallet.com/
I've logged from this computer+browser before, so it asks me for my pin
Enter pin, see "Verifying Pin" then "Synchronizing Wallet" then "Whoops Your PIN is incorrect"
Enter bogus PIN 5 times (side note: the step above doesn't count toward the 5 wrong-PIN limit even though it says my PIN was wrong), see the "New"/"Existing" screen
Pick "Open Existing Wallet", enter 12 word passphrase, get prompted to set a new PIN
Enter the same PIN as before, see "Setting PIN", see "Whoops Your PIN is incorrect"
Click the "Whoops" dialog to hide it, see "Enter your PIN", but I refresh the page without entering my PIN
Page again says "Enter your PIN", I re-enter the same pin again, see "Verifying" then "Synchronizing" then there's about a 50% chance it takes me to my wallet

When attempting to login, I see a couple of external resources that fail for various reasons: 403's like: https://hivewallet.cloudant.com/?_nonce=Rmq6llaua8D5gdPX 404's like: https://hivewallet.cloudant.com/hivec09ad2cb2ef31181f29c1eedc6df0c42f8592bdcf36aa9419ee58460cd438822/_local/s0jDOigwdKwGaFbdvyOgzw==?_nonce=f95OTiwypwxSV8In

hillarysousa commented 9 years ago

Console log while trying to login:

Velocity is already loaded or its namespace is occupied. blob:https%3A//web.hivewallet.com/a37f20ea-da45-4639-a170-db59b1892752 Failed to load resource: the server responded with a status of 404 (Not Found) /assets/js/application-en.js:3671 The above 404 is totally normal. PouchDB is just detecting blob URL support. application-en.js:3197 Discovered 1 addresses application-en.js:3197 Discovered 0 addresses hivewallet.cloudant.com/?_nonce=KELxWKN4x5MrmnKQ:1 GET https://hivewallet.cloudant.com/?_nonce=KELxWKN4x5MrmnKQ 403 (Forbidden) hivewallet.cloudant.com/hiveb650df447aab33fd0ca544272f7686484fc8dd7cbbd5e332c94412dec5f2409f/_local/V9JoaPjhWjVpeXkxapZf7Q==?_nonce=6pyidQlIh330nXdp:1 GET https://hivewallet.cloudant.com/hiveb650df447aab33fd0ca544272f7686484fc8dd7…32c94412dec5f2409f/_local/V9JoaPjhWjVpeXkxapZf7Q==?_nonce=6pyidQlIh330nXdp 404 (Object Not Found) hivewallet.cloudant.com/hiveb650df447aab33fd0ca544272f7686484fc8dd7cbbd5e332c94412dec5f2409f/_local/V9JoaPjhWjVpeXkxapZf7Q==?_nonce=HyQklY0pKKX9ktou:1 GET https://hivewallet.cloudant.com/hiveb650df447aab33fd0ca544272f7686484fc8dd7…32c94412dec5f2409f/_local/V9JoaPjhWjVpeXkxapZf7Q==?_nonce=HyQklY0pKKX9ktou 404 (Object Not Found) application-en.js:3671 The above 404 is totally normal. PouchDB is just checking if a remote checkpoint exists. hivewallet.cloudant.com/?_nonce=ProFBkH0RRFg9Twa:1 GET https://hivewallet.cloudant.com/?_nonce=ProFBkH0RRFg9Twa 403 (Forbidden) hivewallet.cloudant.com/?_nonce=XXKlNVLLcuYe0Aac:1 GET https://hivewallet.cloudant.com/?_nonce=XXKlNVLLcuYe0Aac 403 (Forbidden)

undefx commented 9 years ago

Hi all, I seem to have a similar problem (see issue quoted by w-hive above).

My affected wallet only has a small amount of BTC in it, and I'm happy to share the pass phrase to help you debug.

ghost commented 9 years ago

@undefx I removed the pass phrase from here so someone doesn't clean you out. Will share it internally.

weilu commented 9 years ago

Managed to reproduce the issue. I'm looking into it

undefx commented 9 years ago

@w-hive There's not much to clean out, but thanks anyway ;)

@weilu Very nice, good luck!

weilu commented 9 years ago

Found the issue. Given that cb-blockr's interface has moved forward, the fix isn't completely trivial. I'll work with @tgerring to try to get the fixed version out by today (SGT time I'm talking about).

ghost commented 9 years ago

Awesome, thanks @weilu !

weilu commented 9 years ago

@w-hive can you grab @tgerring and get him to do a rollback to 0.2.0 first please? I have to run now and get back to this tonight.

weilu commented 9 years ago

Taylor has rolled back to 0.2.0. Once I fix the log in issue, will bump version and deploy to staging for testing.

hillarysousa commented 9 years ago

yay! happy to help :)

weilu commented 9 years ago

Deployed v0.3.1 to staging: https://hive-js.herokuapp.com/ login should be fixed. I'll take a look at the balance issue tomorrow

hillarysousa commented 9 years ago

Can we try to log in?

ghost commented 9 years ago

@hillaryhp Yeah please go ahead and try https://hive-js.herokuapp.com/ and see if it works for you.

hillarysousa commented 9 years ago

It worked!

Hillary Sousa Web & Graphic Designer

2014-12-29 16:24 GMT-02:00 w-hive notifications@github.com:

@hillaryhp https://github.com/hillaryhp Yeah please go ahead and try https://hive-js.herokuapp.com/ and see if it works for you.

— Reply to this email directly or view it on GitHub https://github.com/hivewallet/hive-js/issues/227#issuecomment-68283038.

hillarysousa commented 9 years ago

So, is Hivewallet wroking again? tried to login but the issue is still there.

weilu commented 9 years ago

Staging or production? Screenshot and error log?

hillarysousa commented 9 years ago

For me it's still the same error as before. When I try to access it tells me the PIN is wrong, when I try to set a new pin it tells me the pin is wrong. I tried to acess the other link, hive-js.herokuapp.com, but it returned me the following error:

[image: Imagem inline 1]

Hillary Sousa Web & Graphic Designer

2015-01-09 3:48 GMT-02:00 Wei Lu notifications@github.com:

Staging or production? Screenshot and error log?

— Reply to this email directly or view it on GitHub https://github.com/hivewallet/hive-js/issues/227#issuecomment-69296120.

hillarysousa commented 9 years ago

weilu commented 9 years ago

Looks like a timeout issue. Can you bring up the console and tell me what the error is on the console? Do you have a lot of transactions in your wallet?

hillarysousa commented 9 years ago

I have 12 transactions, I think. Here's the console error:

Velocity is already loaded or its namespace is occupied. blob:https%3A//hive-js.herokuapp.com/956477b7-b8fe-4552-bc9a-f999d42ebd18 Failed to load resource: the server responded with a status of 404 (Not Found) application-en.js:3627 The above 404 is totally normal. PouchDB is just detecting blob URL support. application-en.js:3149 Discovered 1 addresses hive.cloudant.com/?_nonce=zxYGtCPd6dmEHQkL:1 GET https://hive.cloudant.com/?_nonce=zxYGtCPd6dmEHQkL 403 (Forbidden) application-en.js:3149 Discovered 0 addresses hive.cloudant.com/?_nonce=nYRly0yt0d9fXkAK:1 GET https://hive.cloudant.com/?_nonce=nYRly0yt0d9fXkAK 403 (Forbidden) hive.cloudant.com/?_nonce=A3GIPu0kNsh97NSv:1 GET https://hive.cloudant.com/?_nonce=A3GIPu0kNsh97NSv 403 (Forbidden) application-en.js:3294 Error: Internal XMLHttpRequest Error {statusCode: 0, stack: (...), message: "Internal XMLHttpRequest Error"}message: "Internal XMLHttpRequest Error"stack: (...)get stack: function () { [native code] }set stack: function () { [native code] }statusCode: 0proto: dapplication-en.js:3294 eapplication-en.js:3549 (anonymous function)application-en.js:3146 (anonymous function)application-en.js:3149 (anonymous function)application-en.js:3188 (anonymous function)application-en.js:3190 (anonymous function)application-en.js:5 (anonymous function)application-en.js:5 uapplication-en.js:5 (anonymous function)application-en.js:5 (anonymous function)application-en.js:5 (anonymous function)application-en.js:3190 (anonymous function)application-en.js:3160 (anonymous function)application-en.js:3178 (anonymous function)application-en.js:3172 oapplication-en.js:3172 n

Paol33 commented 9 years ago

Hi, I have been suggested (by assistance) to post here my problem as I try to open my BTC wallet on HIVE : I have no problems to enter LTC wallet, but as I digit the 4 Numbers code in the BTC wallet the system asks againg for the code, despite showing dots in the boxes; change of code did not help; I tried to access with LINUX UBUNTU (Mozilla and Chrome) and also with Microsoft XP (Outlook) , but I still cant access my wallet...

hivewallet / hive-js

Doesn't recognize pin #227