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hizzle-co / noptin

Noptin is the best email newsletter plugin for WordPress.
https://noptin.com
GNU General Public License v3.0
20 stars 5 forks source link

Logo doesn't appear on email #556

Open wiekegur opened 1 year ago

wiekegur commented 1 year ago

Describe the bug Logo and image doesn't appear on email

To Reproduce Steps to reproduce the behavior:

  1. Go to 'setting'
  2. Click on 'emails'
  3. Scroll down to 'logo'
  4. upload image. Works well on preview

Expected behavior Logo should appear on email

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

Apple Mail

picocodes commented 1 year ago

Hi @wiekegur,

Does it appear when you preview the email?

wiekegur commented 1 year ago

Yes it does appear on preview but not on the actual email when you receives it.

On 15 Feb 2023, at 3:10 pm, picocodes @.***> wrote:

Hi @wiekegur https://github.com/wiekegur,

Does it appear when you preview the email?

— Reply to this email directly, view it on GitHub https://github.com/hizzle-co/noptin/issues/556#issuecomment-1430859468, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5477VZOZYAP3W26544YXH3WXR6M3ANCNFSM6AAAAAAU4OXZCY. You are receiving this because you were mentioned.

picocodes commented 1 year ago

Gmail and most mail clients usually download the images in emails and then display them via their own servers. The fact that images are not appearing usually means that you have a firewall or plugin on your site that's blocking some IP addresses (or blocking direct linking/downloading of media).

Confirm if this is the case.

wiekegur commented 1 year ago

How do I find out about this?

picocodes commented 1 year ago

Do you have any performance or security plugins?

wiekegur commented 1 year ago

The followings are the plugins I use on my site: All in One SEO Classic Widgets CookieYes | GDPR Cookie Consent Easy Social Feed Export User Data
Google Analytics for WordPress by MonsterInsights
Independent Analytics Jetpack Minimal Coming Soon & Maintenance Mode Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue Noptin - WordPress Newsletter Plugin
Page Builder by SiteOrigin
Post Type Switcher
SiteOrigin Widgets Bundle
WordPress Importer
WP Content Copy Protection & No Right Click WPForms Lite

picocodes commented 1 year ago

Forward a sample email to brian at noptin.com and I'll take a look