Unifi Access Hub does not open the lock

[ShadowD]

Homebridge UniFi Access Version

v1.3.0

Homebridge Platform and OS

Homebridge on Synology Disc Station

Homebridge Version

1.8.2

Node Version

v20.9.0

UniFi OS Version

3.2.12

UniFi Access Controller Version

2.0.6

Describe the problem

• G2 Reader Pro
• Access Hube New Gen

Issue - when I try to open the lock, the button jumps to open, but the lock itself never opens.

I also have an additional question, do you plan to add support for the reader's intercom?

Homebridge HBUA JSON configuration

{
    "bridge": {
        "name": "Homebridge 1111",
        "username": "11:11:11:11:11:11",
        "port": 51657,
        "pin": "111-11-111",
        "advertiser": "avahi"
    },
    "accessories": [],
    "platforms": [
        {
            "name": "Config",
            "port": 8581,
            "platform": "config"
        },
        {
            "controllers": [
                {
                    "address": "192.168.0.1",
                    "password": "1111111111111",
                    "username": "HomeBridge"
                }
            ],
            "name": "UniFi Access",
            "platform": "UniFi Access",
            "options": [
                "Enable.Device.SyncName.D8B37093C7A0"
            ]
        },
        {
            "controllers": [
                {
                    "address": "192.168.0.1",
                    "username": "HomeBridge",
                    "password": "11111111111"
                }
            ],
            "name": "UniFi Protect",
            "platform": "UniFi Protect"
        }
    ],
    "disabledPlugins": []
}

Relevant log output

[6/4/2024, 12:34:42 AM] [UniFi Access] Ssssssssssss-111 UA-HUB-DOOR-C7A0 [UA Hub Door]: Unable to unlock.
[6/4/2024, 12:34:43 AM] [UniFi Access] Ssssssssssss-111 UA-HUB-DOOR-C7A0 [UA Hub Door]: Unable to unlock.

Acknowledgment that you are only running UniFi OS and UniFi Access releases from the Ubiquiti Official release channel

• [X] I acknowledge that I am not running any early access / beta firmwares or operating systems from either Ubiquiti or Apple.

[hjdhjd]

Thanks for the report. Did this work previously and stop working, or is this a new install?

[ShadowD]

Hi, this is new installation.

[larstobi]

I have the same issue. But the issue also occurs when I try to open via the Access app on my iPhone, and also when using the keypad. This leads me to believe there is a software issue with Unifi.

[ShadowD]

For me it works normally through the native Unifi Access application.

Remember, in order for the reader (keyboard) to work, you must connect the reader directly to the hub, without any switch.

[larstobi]

I checked the output terminals for the strike lock from the Access Hub, and the multimeter showed 12V correctly, but the lock still didn't open. I have submitted an RMA to Ubiquiti about the electric strike lock. It could be defective.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[ShadowD]

Unfortunately it still doesn't work for me ;-(

[larstobi]

I got my R.M.A. replacement lock yesterday and so far I have 100% success unlocking.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[github-actions[bot]]

This issue is locked to prevent necroposting on closed issues. Please create a new issue for related support requests, bug reports, or feature suggestions.