search

hjdhjd / homebridge-unifi-protect

:video_camera: Complete HomeKit integration for all UniFi Protect device types with full support for most features including HomeKit Secure Video, and more. https://homebridge.io
Other
1.39k stars 83 forks source link

Streams Not Loading / Duplicate Cams #1036

Closed NMetz13 closed 5 months ago

NMetz13 commented 5 months ago

Homebridge UniFi Protect Version

6.14.0

Homebridge Platform and OS

mac OS Ventura 13.6

Homebridge Version

1.6.1

Node Version

18.7.1

UniFi OS Version

3.2.9

UniFi Protect Controller Version

2.10.11

Describe the problem

I am completely new to Hoobs and GitHub....please bear with me. I had HOOBS support help me install this plugin and when it was completed, the camera views were showing but almost all of the devices were showing in duplicate. HOOBS support tried to help troubleshoot but was unable to find the issue so they recommended submiting a support ticket. It has been a few months since I first installed and haven't had a chance to revisit this issue. Tonight I cannot get any of the cameras to load the streams in HOOBS and hopefully the logs below help to troubleshoot. Appreciate any help to solve this. HOOBS Pro client is 5.0.4

Homebridge HBUP JSON configuration

I have no idea what this is or how to do this. I am using a HOOBS Pro hub and do not see anything within the client to retrieve a json file. I will need instructions on how to get this in order to add what is needed. I did Google search but did not find anything helpful and pasted a command into the mac os terminal (~/.homebridge/config.json) but said no such files exist.

Relevant log output

11:01:26 AMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
01:40:55 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
01:10:44 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
11:33:51 AMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
03:40:12 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
02:54:15 AMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
07:09:51 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
08:45:20 AMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
06:06:14 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
12:39:59 AMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
09:22:42 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
06:36:02 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:36:16 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored.
06:36:29 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:37:20 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:37:30 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:37:40 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:37:51 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Connection refused.
06:38:01 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Throttling API calls due to errors with the 10 previous attempts. Pausing communication with the Protect controller for 5 minutes.
06:43:01 PMUnifi Protect BridgeUniFi Protecterror192.168.10.1: API error: Resuming connectivity to the UniFi Protect API after pausing for 5 minutes.

Acknowledgment that you are only running UniFi OS and UniFi Protect releases from the Ubiquiti Official release channel

NMetz13 commented 5 months ago

When will I get a response and update on this issue?

hjdhjd commented 5 months ago

I'm sorry - I provide zero support for anything HOOBS-related. I would suggest you shift over to Homebridge rather than HOOBS - there are significant HBUP webUI components only available there - or use the Homebridge Discord on the #unifi-protect channel.

github-actions[bot] commented 5 months ago

This issue is locked to prevent necroposting on closed issues. Please create a new issue for related support requests, bug reports, or feature suggestions.