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hjdhjd / homebridge-unifi-protect

:video_camera: Complete HomeKit integration for all UniFi Protect device types with full support for most features including HomeKit Secure Video, and more. https://homebridge.io
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API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller. #1084

Closed uberspeck closed 4 months ago

uberspeck commented 4 months ago

Homebridge UniFi Protect Version

7.0.0

Homebridge Platform and OS

MacOS Sonoma

Homebridge Version

1.8.2

Node Version

20.12.2

UniFi OS Version

3.2.12

UniFi Protect Controller Version

4.0.21

Describe the problem

I'm seeing API errors once/second. I was seeing a lot of errors before, but after updating to 7.0 it's worse. 1 error per second:

API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.

Also getting the livestream connection errors frequently:

The livestream API connection was unexpectedly closed by the Protect controller: this is typically due to device restarts or issues with Protect controller firmware versions, and can be safely ignored. Will retry again shortly.

Homebridge HBUP JSON configuration

{
    "controllers": [
        {
            "address": "192.168.2.115",
            "password": "********",
            "username": "Homebridge"
        }
    ],
    "name": "UniFi Protect",
    "_bridge": {
        "username": "0E:72:73:B6:14:AD",
        "port": 32833
    },
    "options": [
        "Enable.Video.Transcode.Hardware.60223295E385",
        "Enable.Motion.SmartDetect.60223295E385"
    ],
    "platform": "UniFi Protect"
}

Relevant log output

[6/4/2024, 12:47:36 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:36 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:38 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:38 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:38 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:39 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:39 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:39 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:40 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:40 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:40 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:41 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:41 PM] [UniFi Protect] 192.168.2.115: API error: Unable to connect to the Protect controller. This is usually temporary and will occur during Protect controller reboots and firmware updates.
[6/4/2024, 12:47:41 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:42 PM] [UniFi Protect] 192.168.2.115: API error: Throttling API calls due to errors with the 10 previous attempts. Pausing communication with the Protect controller for 5 minutes.
[6/4/2024, 12:47:42 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:43 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:44 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:45 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:46 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:47 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:48 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:49 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:50 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:51 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:52 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:53 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:54 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:55 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:56 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:57 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:58 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:47:59 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:00 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:01 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:02 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:03 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:04 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:05 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:06 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:07 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:08 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:09 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:10 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:11 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:12 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.
[6/4/2024, 12:48:13 PM] [UniFi Protect] 192.168.2.115: API error: Unable to retrieve the livestream websocket API endpoint from the UniFi Protect controller.

Acknowledgment that you are only running UniFi OS and UniFi Protect releases from the Ubiquiti Official release channel

hjdhjd commented 4 months ago

Will be addressed in the next release...thanks for the report. You can downgrade to the prior release in the meantime.

github-actions[bot] commented 3 months ago

This issue is locked to prevent necroposting on closed issues. Please create a new issue for related support requests, bug reports, or feature suggestions.