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hjdhjd / homebridge-unifi-protect

:video_camera: Complete HomeKit integration for all UniFi Protect device types with full support for most features including HomeKit Secure Video, and more. https://homebridge.io
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HomeBridge - UniFi Protect -- Unable to retrieve the snapshot only for one camera after the last plug-in update. #999

Closed alfaromeoteam closed 9 months ago

alfaromeoteam commented 9 months ago

Describe The Problem: After the last update -- 6.15.1 UnFi and 4.50.6 only one Camera is not able to retrive snapshot

To Reproduce: Restart several time the HomeBridge - try to reinstall the old version - try to re-update to the last version -- All combinations are not working When I open apple home, one camera is working perfectly after 10 second is updated, the other one no from the snapshot point of view. Anyway if I click to open "the live stream" of that camere, is working perfectly as well. The problem seems only related in some way to the snapshot only. Tried also from different IOS device (Mac and iPhone) to open apple Home without success, same issue.

Logs: [10/18/2023, 11:33:24 AM] [UniFi Protect] House - Dream Machine SE [UDM-PRO-SE] Locale Tecnico [G5 Flex]: HomeKit Secure Video event recording configured to use only: High. [10/18/2023, 11:33:24 AM] [UniFi Protect] House - Dream Machine SE [UDM-PRO-SE] Soggiorno-CAM [G5 Flex]: HomeKit Secure Video event recording configured to use only: High. [10/18/2023, 11:34:27 AM] [UniFi Protect] House - Dream Machine SE [UDM-PRO-SE]: API error: Protect controller is taking too long to respond to a request. This error can usually be safely ignored. [10/18/2023, 11:34:27 AM] [UniFi Protect] House - Dream Machine SE [UDM-PRO-SE]: API error: Madison House - Dream Machine SE [UDM-PRO-SE] Soggiorno-CAM [G5 Flex]: Unable to retrieve the snapshot. [10/18/2023, 11:41:02 AM] [UniFi Protect] House - Dream Machine SE [UDM-PRO-SE] Soggiorno-CAM [G5 Flex]: Unable to retrieve a snapshot.

Environment:

homebridge-config-ui-x v4.50.6 homebridge-unifi-protect v6.15.1 UniFi Protect 2.8.35

No change from the configuration point of view have been done during the upgrade.

github-actions[bot] commented 9 months ago

@alfaromeoteam - this issue is being automatically closed because it does not follow either the feature request or bug report issue template. The issue templates have been designed to help in the troubleshooting (or feature request) process. Please use them and populate it as completely as possible to streamline troubleshooting or feature request discussions.

github-actions[bot] commented 8 months ago

This issue is locked to prevent necroposting on closed issues. Please create a new issue for related support requests, bug reports, or feature suggestions.