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hlxsites / vg-partsasist

Frankin site for https://partsasist.com/
Apache License 2.0
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Create Web-to-case Form Block for SalesForce Integration #113

Open mollyaljenkins opened 2 months ago

mollyaljenkins commented 2 months ago

Context/Description

For Contact Us web-to-case need

Background Currently, we have been using iFrames for the Pardot form links so that we can capture leads and submissions in MCAE (Marketing Cloud Account Engagement). We will need to move away from using iFrames and we need to be able to manage web-to-case from SalesForce. We need to replace the contact us iframe with a block that can handle Salesforce Web-to-case requirements.

Description Create a new block to manage SalesForce web-to-case requirements which would also be able to display the forms properly. The form fields are in the code and will be needed for end-to-end testing.

Acceptance Criteria

The SalesForce form block would be able to manage the SalesForce Web-To-Case without needing Marketo The form block looks clean and offers a seamless experience for it's users The form block can be managed by the CMS team and content editors Assumption This block may be needed for other Volvo Group websites

Questions

To be flexible to be used for any form? (ex. Contact Us, Marketing, Newsletter etc.) Answer: Yes to be flexible. Notes from refinement

Ryan / Ken to add code to ticket To be completed after spike: https://github.com/hlxsites/vg-volvotrucks-us/issues/603

Acceptance Criteria

AC

Out of scope

No response

Note

No response

Technical details

No response

Attachment / link to Figma

No response

mollyaljenkins commented 2 months ago

@KJohnsn Update: this HTML web-to-case block requirement for PartsASIST has been updated and we will pivot this work to take place for the Contact Us form requirement for Volvo Trucks and Mack Trucks.

mollyaljenkins commented 2 months ago

@KJohnsn ](https://www.volvotrucks.us/about-volvo/contact-us/thank-you/%22%3E) TopicCorporate Info Insurance Services Media Inquiries PREFERRED Recalls Roadside Assistance Service/Customer Issues Trucks New Truck Specs Financial Services Engines Website Comments SELECT ASIST Description

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mollyaljenkins commented 2 months ago

@mollyaljenkins Replicate tickets for Mack, Volvo, RoadChoice

Ryan / Ken to add code Mack and Volvo as prio 1

BeckyMedlin commented 2 months ago

Need to re-prioritize after Configurator and Bulldog Magazine work is completed @mollyaljenkins.

KJohnsn commented 1 month ago

Adobe currently doesn't have a solution for web-to-case solutions from Salesforce that doesn't involve Marketo. VTNA Salesforce team is looking into a solution using Pardot instead.