adamsilver
commented
5 years ago How does the screen look when the user enters a claim number incorrectly or the system can't find a case? Is there an error summary and inline error message above the box?
BTW, the search component in the design system will allow you to present a search form like this.
The thinking here is that any professional user will have their own case management tool which lists and filters all their claims and is the place they would look at to decide what they need to work on next. So we don't need to replicate that, we just need to provide quick access to the claim they've already identified.
We wrestled with this type of thing on PUI for a while. In the end, we went with a case list. We did this because we didn't want to put the onus on the user to have to find/type/copy a claim number accurately into a box as opposed to just presenting their cases back in a list after they login.
We also provide search (and filter).
PeteWilliams
A ticket to expand on the Search component and add examples of variations.
On the CMC solicitor service, we have a slightly different search pattern:
https://hmcts-cmc-issue-prototype.herokuapp.com/prototype-mar-2018/dashboard U: cmc P: cmc_summer
Once a user logs in, they see a search box on their dashboard which allows them to search by claim number. We have no concept of a list of claims, so search is their only option to find a case.
If a matching claim number is found, it goes straight to the claim details screen for that page. If no matching claim is found, it returns an error. There is never a search results screen with multiple claims shown.
The thinking here is that any professional user will have their own case management tool which lists and filters all their claims and is the place they would look at to decide what they need to work on next. So we don't need to replicate that, we just need to provide quick access to the claim they've already identified.