hmcts / design-system-backlog

This is a place for the HMCTS design team to coordinate the development of new components and patterns for the HMCTS Design System.
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Service unavailable and service down pages #59

Open livsharp opened 5 years ago

livsharp commented 5 years ago

Relates to https://github.com/hmcts/design-system-backlog/issues/14

Do we want to bring in our own patterns for service unavailable and service down? @FranW1 you mentioned it might be useful to pattern library these but I notice they were removed from our old library.

Recently put these together for probate (thanks @miaodon for crit).

Thoughts @FranW1 @miaodon @adamsilver ? They are v close to GDS patterns https://design-system.service.gov.uk/patterns/problem-with-the-service-pages/ and https://design-system.service.gov.uk/patterns/service-unavailable-pages/ - useful difference might be how we describe how to retrieve an incomplete application.

Also it would be better if we could say who you contact rather than contact us. How do we describe CTSC? 'Contact the HM Courts and Tribunals helpline'?

If service is unavailable because we're working on it:

screencapture-localhost-3000-jira-shutter-page-service-unavailable-time-known-2019-04-09-16_17_21

If service is unavailable because we're working on it but we don't know when it'll be back online:

screencapture-localhost-3000-jira-shutter-page-service-unavailable-2019-04-09-16_17_05

If service is unexpectedly down:

screencapture-localhost-3000-jira-shutter-page-service-down-2019-04-09-16_17_28