When to use it
The users attention needs to be focused on specific content within the body of a page.
This could be a summary of the page or key information the user should take away.
For example in SSCS it's used to highlight appeal status messages, that is, what's just happened, what will happen next and by when.
How it works
The pale blue panel attracts users focus and draws users to read content.
This is particularly helpful where there is a lot of content on the page or where users have conditions which affect user ability to focus e.g. dyslexia.
RESEARCH
The highlight panel has been tested in relation to the submit your appeal confirmation page, track your appeal status update and online resolution preliminary view and decision screens.
Research in relation to the SYA confirmation screen.
Users need to know their appeal has been submitted so that they feel confident that the tribunal has received it. After users submit the appeal form they see a confirmation page.
This page tells them:
Their appeal has been submitted
Gives them the opportunity to download a copy
Has a progress bar depicting where they are in the process
Light blue panel which contains a status message explaining what happens next
Tells them they can 'Track Your Appeal online'
Before designing anything, we asked users what they would expect after submitting their appeal. The most common response was, a confirmation message and an email confirming that HMCTS has received this. This was followed by information on what will happen next in the process so that users are aware what to keep an eye out for. In testing, users understand their appeal had been submitted and the ability to view save or print a copy for reference was positive. Users seemed happy enough to be contacted with further questions about their appeal. They responded positively to the ability to track their appeal online and were drawn to click on the link, unprompted. We can anecdotally report that users, after taking in the progress bar, had their eyes drawn to the light blue panel visual design underneath the progress bar which contains a status message about what is going to happen next. Users have been very positive about this, in terms of a knowing the next steps of the appeal process.
Submit your appeal confirmation screen
Track your appeal
Online resolution preliminary view
When to use it The users attention needs to be focused on specific content within the body of a page.
This could be a summary of the page or key information the user should take away.
For example in SSCS it's used to highlight appeal status messages, that is, what's just happened, what will happen next and by when.
How it works The pale blue panel attracts users focus and draws users to read content.
This is particularly helpful where there is a lot of content on the page or where users have conditions which affect user ability to focus e.g. dyslexia.
RESEARCH The highlight panel has been tested in relation to the submit your appeal confirmation page, track your appeal status update and online resolution preliminary view and decision screens.
Research in relation to the SYA confirmation screen. Users need to know their appeal has been submitted so that they feel confident that the tribunal has received it. After users submit the appeal form they see a confirmation page.
This page tells them:
Before designing anything, we asked users what they would expect after submitting their appeal. The most common response was, a confirmation message and an email confirming that HMCTS has received this. This was followed by information on what will happen next in the process so that users are aware what to keep an eye out for. In testing, users understand their appeal had been submitted and the ability to view save or print a copy for reference was positive. Users seemed happy enough to be contacted with further questions about their appeal. They responded positively to the ability to track their appeal online and were drawn to click on the link, unprompted. We can anecdotally report that users, after taking in the progress bar, had their eyes drawn to the light blue panel visual design underneath the progress bar which contains a status message about what is going to happen next. Users have been very positive about this, in terms of a knowing the next steps of the appeal process.
Research on Confluence PB Sprint 20 | Online Submission Prototype | Iteration 6 | Appellants and Appointees | Grounds For Appeal | Submission confirmation and resulting journeys | Appointee sign up journey | Newcastle
PB Sprint 21 | Online Submission Prototype | Iteration 7 | Appellants and Appointees | Grounds For Appeal | Submission confirmation and resulting journeys | Appointee sign up journey