It would be good to update the help module on the design system as the current version is out of date and there are already some inconsistencies across the implementations of it.
Current implementations
CMC
SSCS
Probate
Inconsistencies to resolve
Heading size
Web chat link text
Web chat intro text
Brackets around opening hours
opens in new window positioning/usage
ordering of contact options
full stops at end of line
'Telephone:' prefix
Telephone intro text
Secondary content
The below config extract shows what the web chat module shows under different circumstances. I think this needs reviewing by content and updating.
Other considerations
Where might we mention temporary changes to contact centre availability, for instance:
Problems with the phone system (an on-going issue at CCBC)
Changes to opening hours - ie being closed over Christmas/New Year
It would be good to update the help module on the design system as the current version is out of date and there are already some inconsistencies across the implementations of it.
Current implementations
CMC
SSCS
Probate
Inconsistencies to resolve
Secondary content
The below config extract shows what the web chat module shows under different circumstances. I think this needs reviewing by content and updating.
Other considerations
Where might we mention temporary changes to contact centre availability, for instance: