Make digital to print journeys consistent

hmrc / design-patterns

Documenting HMRC design patterns

http://hmrc.github.io/assets-frontend/

MIT License

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Make digital to print journeys consistent #150

Closed jennifer-hodgson closed 6 years ago

jennifer-hodgson commented 6 years ago

Overview

There are several services where, within end-to-end journeys, users may move between digital and print (and vice versa). We need to find a way to reconcile digital and print standards and norms in order to ensure a consistent user experience, as well as ensuring that we meet the specific user needs of the service.

This issue was raised as part of the HMRC Working Group, where @russellthorn demonstrated a digital to print user journey from Inheritance Tax. As part of this journey, users download a print pdf estate report. Russell raised questions around the use of the HMRC logo in this context:

should it be displayed in line with rules surrounding letters
moreover, is there a user need to display the HMRC logo on the letter?
if we display the HMRC logo in the print output, do we also need to carry that consistency through the digital journey by using the HMRC logo here too?

jennifer-hodgson commented 6 years ago

Update: there will be a workshop with representatives from comms to discuss this issue.

jennifer-hodgson commented 6 years ago

Suggest merging this with #116 Print this page. #49 Certificate feels different enough to be separate - is it?

russellthorn commented 6 years ago

Merging into another issue has it's ups and down sides.

Ups: decluttering issues (reducing duplication), related things in 1 place (easier to find)
Downs: the issue/subject can lose focus and importance when merged into another issue and may get overlooked.

I'm not convinced #49 Certificate is is similar enough not muddy the waters between the 2 issues. #116 Print this page, possibly. If it was renamed and clear differentiation between the pattern of printing pages and document, and giving print and digital consistent branding. I think I'm siding with merge into #116 Print this page. But have no strong opinion on that either.

jennifer-hodgson commented 6 years ago

Update on this.

Conversations with our comms team are ongoing, but for now: designers should aim for consistency across the digital to print journey, therefore applying the GOV.UK and HMRC digital patterns and standards to print outcomes of digital journeys.

jennifer-hodgson commented 6 years ago

This feels x-gov - thoughts?

stevenaproctor commented 6 years ago

Definitely. Most government departments have digital services that interact with print services.

mikeash82 commented 6 years ago

Upstreamed to the GOV.UK issues backlog https://github.com/alphagov/govuk-design-system-backlog/issues/163