[FEAT] Support Ticket Acknowledgment (resolved)

[emarc99]

Description

When a support ticket that is already opened and acknowledged on the website is resolved, the user should be informed.

Acceptance Criteria

Support Ticket Acknowledgment:

• A user opens a support ticket on the website.
• The ticket is acknowledged by the support team.

Ticket Resolution:

• The support team resolves the ticket.
• The user is informed about the resolution.

Notifications:

• Users are notified when their support ticket has been resolved.
• Users are informed if there are any issues with their ticket resolution.

Purpose

The purpose of the support ticket resolution notification feature is to:

• Ensure users are informed about the status of their support tickets.
• Enhance user satisfaction by providing timely updates on ticket resolution.

Requirements

Ticket Model:

• user_id: Integer, required
• ticket_id: Integer, required, unique
• status: String, required (open, acknowledged, resolved)
• description: Text, required

Database:

• Store ticket data including user ID, ticket ID, status, and description.

Expected Outcome

• [ ] Users receive a notification email upon ticket resolution.
• [ ] Users can view the status of their ticket on the website.
• [ ] The system handles unresolved tickets gracefully.
• [ ] Users receive appropriate notifications regarding the status of their support ticket.

Endpoint: GET API/v1/resolve-ticket

Description: Marks the user's support ticket as resolved using the ticket ID provided.

Response:

Status code: 200 OK

{
  "message": "Support ticket resolved successfully."
}

Status code: 400 Bad Request

{
  "error": "Invalid or unresolved ticket."
}

Status Code: 409 Conflict

{
  "error": "Ticket already resolved."
}

[markessien]

We are not building a ticketing system