Unable to open DMs/Messages

[tcspears]

Anytime I click on the DMs/messages icon in the bottom right hand corner of Realm, Realm's desktop goes blank and I get a message that reads: I'm still getting a 'Something went wrong' error. I can only recover from the error by exiting out of Realm and restarting it. I've reproduced this on a second ship of mine, so it's not unique to my ship.

Screenshot of error message is below:

[drunkplato]

This is an issue with ContactRow, I wonder if it has to do with %landscape being suspended? Can you check +vat %landscape?

[tcspears]

[drunkplato]

I can look into the ContactRow component and check what may be causing the issue.

[tcspears]

The issue is persisting with the latest runtime (v1.18) and base update (6dufe).

[gdbroman]

Hey @tcspears thanks for reporting this. A fix has been merged and will go out in the next release after 0.4.0. Would be splendid if you could confirm that the issue is fixed once that's out.

[tcspears]

@gdbroman - great, looking forward to the next update.

[tcspears]

@gdbroman - I'm still having this same problem (running 0.5.1-hotfix (0.5.1-hotfix))

[tcspears]

@gdbroman - I've reproduced this error now on three different planets. The only thing I can think of that these three planets have in common is:

1. I used the same Realm invite code to set up Realm on each
2. They have a similar hosting setup (Oracle VPSs using reverse proxy via Caddy)

I don't think (2) is the issue - I've talked to another person who uses a similar hosting setup and they aren't experiencing this problem. Could the issue be (1)?

[gdbroman]

I used the same Realm invite code to set up Realm on each

Hm, I doubt this is it.

How do your DMs look? Anything anomalous like a chat with zero messages, or a large amount of chats? @tcspears

[tcspears]

No, nothing jumps out. One of the ships is barely used. Has nobody else reported this issue?

[tcspears]

Does Realm attempt to use any ports besides https to access the ship? Could this be a firewall issue?

[gdbroman]

Does Realm attempt to use any ports besides https to access the ship? Could this be a firewall issue?

We have had issues with VPNs, you could try disabling it if you have one @tcspears

[tcspears]

I'm trying this but my invite code is no longer working, so I can't move forward. Do you guys disable codes that have been used too many times? (I've needed to reinstall Realm multiple times to try to fix this).

[gdbroman]

Ah I see, I've asked Cody to reach out to you, you should get an email at mailto:tcs@tcspears.net soon

[tcspears]

@gdbroman: I was ultimately able to resolve this problem, but only by breaching my ship and installing Realm from a freshly booted identity (via Arvo v1.22). Perhaps there was some cruft in my ship left over from the Groups 1 to Groups 2 migration that was preventing ContactRow from working properly.

[ajlamarc]

Closing due to rebuilt chat being launched since