Plugwise device cannot be removed

[Dust-E]

The problem

After replacing a new TOM, the Plugwise Integration can still see the old TOM Now the old TOM cannot be removed. The old TOM is not visible in the Plugwise app via the phone>Adam

What version of Home Assistant Core has the issue?

core-2023.10.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Plugwise

Link to integration documentation on our website

https://www.home-assistant.io/integrations/plugwise

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

[home-assistant[bot]]

Hey there @compatech, @bouwew, @frenck, mind taking a look at this issue as it has been labeled with an integration (plugwise) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `plugwise` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign plugwise` Removes the current integration label and assignees on the issue, add the integration domain after the command.

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[bouwew]

@Dust-E Can you please download the Plugwise diagnostics info and attach to a message?

[Dust-E]

Hi @bouwew Thanks for your replay

Do you only want the Plugwise part of the diagnostics? Where can I send it?

[bouwew]

Yes, I want the Plugwise integration diagnostics:

You can add the file to the a new message, see at the bottom of the message when you are typing a new one.

[Dust-E]

Sorry for the delay, I didn't receive a notification of your message. here is the diagnosis

"integration_manifest": { "domain": "plugwise", "name": "Plugwise", "codeowners": [ "@CoMPaTech", "@bouwew", "@frenck" ], "config_flow": true, "documentation": "https://www.home-assistant.io/integrations/plugwise", "integration_type": "hub", "iot_class": "local_polling", "loggers": [ "crcmod", "plugwise" ], "requirements": [ "plugwise==0.33.0" ], "zeroconf": [ "_plugwise._tcp.local." ], "is_built_in": true }, "data": { "gateway": { "smile_name": "Adam", "gateway_id": "-", "notifications": {}, "heater_id": "-", "cooling_present": false }, "devices": { "-": { "dev_class": "gateway", "firmware": "3.7.8", "hardware": "AME Smile 2.0 board", "location": "-", "mac_address": "-", "model": "Gateway", "name": "Adam", "zigbee_mac_address": "-", "vendor": "Plugwise", "binary_sensors": { "plugwise_notification": false }, "sensors": { "outdoor_temperature": 12.1 }, "select_regulation_mode": "heating", "regulation_modes": [ "bleeding_hot", "bleeding_cold", "off", "heating" ] }, "-": { "dev_class": "heater_central", "location": "-", "model": "17.1", "name": "OpenTherm", "vendor": "Remeha B.V.", "binary_sensors": { "dhw_state": false, "heating_state": true, "flame_state": false }, "sensors": { "water_temperature": 28.1, "dhw_temperature": 41.4, "intended_boiler_temperature": 28.1, "modulation_level": 0.0, "return_temperature": 28.2, "water_pressure": 2.1, "outdoor_air_temperature": 13.7 }, "switches": { "dhw_cm_switch": true }, "max_dhw_temperature": { "setpoint": 60.0, "resolution": 0.01, "lower_bound": 40.0, "upper_bound": 60.0 }, "maximum_boiler_temperature": { "setpoint": 70.0, "resolution": 0.01, "lower_bound": 25.0, "upper_bound": 70.0 }, "available": true }, "-": { "dev_class": "thermostatic_radiator_valve", "location": "-", "name": "Tom_bathroom_rad", "sensors": { "temperature": 23.4, "setpoint": 15.0, "battery": 97, "temperature_difference": 0.0, "valve_position": 0.0 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.1 }, "thermostat": { "setpoint": 15.0, "resolution": 0.01, "lower_bound": 7.0, "upper_bound": 30.0 }, "preset_modes": [ "home", "asleep", "away", "vacation", "no_frost" ], "active_preset": "away", "available_schedules": [ "Kids night", "Bathroom_morning", "Livingroom" ], "select_schedule": "Bathroom_morning", "last_used": "Bathroom_morning", "control_state": "off", "mode": "auto" }, "-": { "dev_class": "thermo_sensor", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_kitchen", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 20.1, "setpoint": 21.0, "battery": 95, "temperature_difference": 3.8, "valve_position": 100 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.0 }, "available": true }, "-": { "dev_class": "thermo_sensor", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_tv_room", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 21.1, "setpoint": 21.0, "battery": 100, "temperature_difference": 2.0, "valve_position": 100 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.0 }, "available": true }, "-": { "dev_class": "thermostat", "location": "-", "model": "ThermoTouch", "name": "Anna", "vendor": "Plugwise", "sensors": { "temperature": 21.0, "setpoint": 21.0 }, "thermostat": { "setpoint": 21.0, "resolution": 0.01, "lower_bound": 1.0, "upper_bound": 35.0 }, "preset_modes": [ "home", "asleep", "away", "vacation", "no_frost" ], "active_preset": "home", "available_schedules": [ "Kids night", "Bathroom_morning", "Livingroom" ], "select_schedule": "Livingroom", "last_used": "Livingroom", "control_state": "heating", "mode": "auto" }, "-": { "dev_class": "thermostatic_radiator_valve", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_L", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 19.1, "setpoint": 15.0, "temperature_difference": 2.1, "valve_position": 0.0 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.1 }, "thermostat": { "setpoint": 15.0, "resolution": 0.01, "lower_bound": 7.0, "upper_bound": 30.0 }, "available": true, "preset_modes": [ "home", "asleep", "away", "vacation", "no_frost" ], "active_preset": "away", "available_schedules": [ "Kids night", "Bathroom_morning", "Livingroom" ], "select_schedule": "Kids night", "last_used": "Kids night", "control_state": "off", "mode": "auto" }, "-": { "dev_class": "thermostatic_radiator_valve", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_Z", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 18.7, "setpoint": 15.0, "temperature_difference": 1.9, "valve_position": 0.0 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.1 }, "thermostat": { "setpoint": 15.0, "resolution": 0.01, "lower_bound": 7.0, "upper_bound": 30.0 }, "available": true, "preset_modes": [ "home", "asleep", "away", "vacation", "no_frost" ], "active_preset": "away", "available_schedules": [ "Kids night", "Bathroom_morning", "Livingroom" ], "select_schedule": "Kids night", "last_used": "Kids night", "control_state": "off", "mode": "auto" }, "-": { "dev_class": "thermo_sensor", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_bathroom_rad", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 21.9, "setpoint": 15.0, "battery": 100, "temperature_difference": -0.2, "valve_position": 0.0 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.1 }, "available": true }, "-": { "dev_class": "thermostatic_radiator_valve", "firmware": "2020-11-04T01:00:00+01:00", "hardware": "1", "location": "-", "model": "Tom/Floor", "name": "Tom_MB", "zigbee_mac_address": "-", "vendor": "Plugwise", "sensors": { "temperature": 20.3, "setpoint": 10.0, "battery": 100, "temperature_difference": -0.1, "valve_position": 0.0 }, "temperature_offset": { "lower_bound": -2.0, "resolution": 0.1, "upper_bound": 2.0, "setpoint": 0.1 }, "thermostat": { "setpoint": 10.0, "resolution": 0.01, "lower_bound": 7.0, "upper_bound": 30.0 }, "available": true, "preset_modes": [ "home", "asleep", "away", "vacation", "no_frost" ], "active_preset": "no_frost", "available_schedules": [ "Kids night", "Bathroom_morning", "Livingroom" ], "select_schedule": "None", "last_used": "Bathroom_morning", "control_state": "off", "mode": "heat" } } } }

[Getslow6]

Hi @Dust-E, I think I’ve encountered the same issue.

My solution: remove any groups where the old Tom was part of in the Plugwise app. Then recreate the same group. Then reload the Plugwise integration.

If you could then paste the new diagnostics data here that might help @bouwew for future reference.

[Dust-E]

@Getslow6

I just tried it but unfortunately it didn't solve the issue

[bouwew]

@Dust-E is the Tom that you've removed still visible in the diagnostics data? Or is it not? I would expect it not to be visible.

[Dust-E]

@bouwew you're correct, it's not visible

[bouwew]

Ok thanks.

The solution is known and has been implemented in the Plugwise-beta custom_component. It will be added to the HA Plugwise integration in the near future.

[Dust-E]

nice to hear :-)

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