Reolink: no connection with new device firmware.

[SynoUser-NL]

The problem

Reolink integration worked fine with both my camera's (E1 Zoom). After updating the firmware of the camera's (v3.0.0.2356, Aug. 29, 2023) Home Assistant could no longer connect to the cameras. Reverting back to the old firmware version (V3.0.0.2207) resolved the issue on both cameras.

What version of Home Assistant Core has the issue?

core-2023.11.2

What was the last working version of Home Assistant Core?

core-2023.10.x

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

Sorry, no diagnostics before reverting to old firmware.

Example YAML snippet

NA

Anything in the logs that might be useful for us?

No applicable logs messages.

Additional information

No response

[home-assistant[bot]]

Hey there @starkillerog, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `reolink` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign reolink` Removes the current integration label and assignees on the issue, add the integration domain after the command.

_{^{(message by CodeOwnersMention)}}

---

reolink documentation reolink source _{^{(message by IssueLinks)}}

[starkillerOG]

When on the new firmware, check the ports are open on the CAM: HTTPS, RTMP, RTSP and ONVIF need to be enabled. See troubleshooting docs: https://www.home-assistant.io/integrations/reolink/#troubleshooting

A firmware update is known to sometimes close those ports.

[CNjord]

I have same problem, open ports on cam worked for me. Thanks.

[starkillerOG]

@CNjord glad to hear you got it working again :)

If you appreciate the reolink integration and want to support its development, please consider sponsering the upstream library or purchase Reolink products through this affiliate link.