No longer able to pair any Nanoleaf A19 Lights

[johnkiddjr]

The problem

I had originally paired these lights in late November, but after a few days all my zigby and thread devices would no longer respond. I removed the integrations entirely and re-set them up as before. The zigby devices were able to be reconnected once the integration was set back up, however Matter/Thread devices error out.

I've tried both pairing from the Nanoleaf app and pairing them directly, both fail at a different line in device_controller.py

What version of Home Assistant Core has the issue?

core-2023.11.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

matter

Link to integration documentation on our website

https://www.home-assistant.io/integrations/matter/

Diagnostics information

config_entry-matter-f10bdf6b5d7eb4293ecfa8da0ded17c7.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2023-12-01 10:47:05 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetching the latest PAA root certificates from DCL.
2023-12-01 10:47:05 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetched 0 PAA root certificates from DCL.
2023-12-01 10:47:05 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetching the latest PAA root certificates from Git.
2023-12-01 10:47:05 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetched 0 PAA root certificates from Git.
2023-12-01 10:47:05 core-matter-server chip.CTL[126] ERROR Commissioning discovery over BLE failed: src/platform/Linux/BLEManagerImpl.cpp:687: CHIP Error 0x00000003: Incorrect state
2023-12-01 10:47:05 core-matter-server chip.-[126] ERROR src/platform/Linux/BLEManagerImpl.cpp:687: CHIP Error 0x00000003: Incorrect state at src/controller/SetUpCodePairer.cpp:324
2023-12-01 10:47:05 core-matter-server chip.BLE[126] ERROR No adapter available for new connection establishment
2023-12-01 10:47:35 core-matter-server chip.CTL[126] ERROR Discovery timed out
2023-12-01 10:47:35 core-matter-server chip.ZCL[126] ERROR Secure Pairing Failed
2023-12-01 10:47:35 core-matter-server matter_server.server.client_handler[126] ERROR [548280536592] Error handling message: CommandMessage(message_id='5d999d6a3a62475ea3e37a3e5178ad65', command='commission_with_code', args={'code': '30567703096'})
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/matter_server/server/client_handler.py", line 188, in _run_handler
    result = await result
             ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/matter_server/server/device_controller.py", line 173, in commission_with_code
    raise NodeCommissionFailed(
matter_server.common.errors.NodeCommissionFailed: Commission with code failed for node 6
2023-12-01 10:53:00 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetching the latest PAA root certificates from DCL.
2023-12-01 10:53:00 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetched 0 PAA root certificates from DCL.
2023-12-01 10:53:00 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetching the latest PAA root certificates from Git.
2023-12-01 10:53:00 core-matter-server matter_server.server.helpers.paa_certificates[126] INFO Fetched 0 PAA root certificates from Git.
2023-12-01 10:53:30 core-matter-server chip.CTL[126] ERROR Mdns discovery timed out
2023-12-01 10:53:30 core-matter-server matter_server.server.client_handler[126] ERROR [548280536592] Error handling message: CommandMessage(message_id='56062277338e4897ae86610d356c6b12', command='commission_on_network', args={'setup_pin_code': 45051574})
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/matter_server/server/client_handler.py", line 188, in _run_handler
    result = await result
             ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/matter_server/server/device_controller.py", line 221, in commission_on_network
    raise NodeCommissionFailed(
matter_server.common.errors.NodeCommissionFailed: Commission on network failed for node 7

Additional information

No response

[home-assistant[bot]]

Hey there @home-assistant/matter, mind taking a look at this issue as it has been labeled with an integration (matter) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `matter` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign matter` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

matter documentation matter source _{^{(message by IssueLinks)}}

[johnkiddjr]

I performed a factory reset on the bulbs, and did a clean reinstall of HA on the Yellow and the issue persists (full reinstall via USB image newly downloaded by RPi Imager).

[moutasem1989]

I am using Eve Energy and Eve Motion along side Nanoleaf Matter bulbs.

Eve devices were increadbly easy and quick to add to HomeKit and Updated directly through the HomeKit app took a couple of tries to commission those devices from HomeKit into Home Assistant but now they work flawlesly.

For Nanoleaf it took time to add them to HomeKit as I always had to turn the ones I added off before preceeding with the next bulb. the Nanoleaf Bulbs are almost imposble to commission into Home Assistant. I manage to get one but shortly after it stoped responding. I am convinced it is a Nanoleaf Firmware issue as those bulbs also go unresponsive on HomeKit from time to time and this issue appears when more than 20 devices are connected.

I have contacted Nanoleaf support but sadly no proper fix yet.

[marcelveldt]

Nanoleaf devices have major firmware issues and are practically unusable. We're all waiting for the release of the (beta) firmware version 3.6 which should fix the issues. Until then, I strongly advise not to add these bulbs to your thread network as it will make the entire network unstable.