ZHA controller disconnects

[tangodelta73]

The problem

ZHA-controller (Conbee II) disconnects randomly, have to restart HA to re engage ZHA-network, not to live with!

What version of Home Assistant Core has the issue?

2023.12.3

What was the last working version of Home Assistant Core?

2023.12.1

What type of installation are you running?

Home Assistant Container

Integration causing the issue

ZHA controller

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `zha` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign zha` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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zha documentation zha source _{^{(message by IssueLinks)}}

[mib1185]

You may want to share a bit mor information, like some logs - especially as you are using the docker installation on your own, check the kernel logs of your host system. Also please provide the system information

[sidwin9]

Good morning, Following update 2023.12.4 my cover command no longer works even after a reconfiguration. This is starting to help with your problem updates !!! TS130F device

[sidwin9]

Hello, the problem is still present despite update 2023.12.4 and in addition, some devices no longer work. Please revert to the ZHA version present in core 2023.11.0

[mib1185]

you still did not provide any helpful information as requested in https://github.com/home-assistant/core/issues/106403#issuecomment-1869536284

[sidwin9]

Hello, [Uploading home-assistant_zha_2023-12-29T06-49-39.829Z.log…]()

[mib1185]

something seems to went wrong during upload of the logs, please upload them again

[sidwin9]

home-assistant_zha_2023-12-29T06-49-39.829Z.log

[kendadk]

this went from occasional disconnects in 2023.12 to total zha not initializing in 2024.1.ob2 i cant even get logs as zha crashes and retries to initialize constantly. in 2024.1.ob2 i am running a nortek huszbz stick and zwave stays operational. but zigbee is useless in 2023.12 and up

[puddly]

@kendadk You can enable debug logging from your configuration file directly: https://www.home-assistant.io/integrations/zha#debug-logging. If you can post a log, it would be really helpful!

[kendadk]

home-assistant.zip here is my log file

[sidwin9]

Hello, My log file home-assistant_log.zip

[sidwin9]

Hello, My logs over a longer period home-assistant_log2.zip

[axute]

I have also issues with HA Core 2023.12.4. Revert to 2023.12.3 everything is fine. Sorry have no time to analyse, me and my family need all 49 devices every day...

[Scott41677]

I have the same issue with the SkyConnect zigbee dongle. I had to go all the way back to 2023.12.2 in order for the Zigbee integration to start and remain running. I am not able to get a log file because the zigbee integration never starts. It will just sit in ‘Initializing’ status. None of the zigbee devices will work despite restarting both the HA front end and the HA OS.

[dmulcahey]

I have the same issue with the SkyConnect zigbee dongle. I had to go all the way back to 2023.12.2 in order for the Zigbee integration to start and remain running. I am not able to get a log file because the zigbee integration never starts. It will just sit in ‘Initializing’ status. None of the zigbee devices will work despite restarting both the HA front end and the HA OS.

That log (with debug on) would be what we would want

[Scott41677]

Understand. However a log file will not generate when the integration is stuck in that “initialization” loop. I have tried many times but no log is created.

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From: David F. Mulcahey @.> Sent: Saturday, December 30, 2023 7:09:41 PM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

I have the same issue with the SkyConnect zigbee dongle. I had to go all the way back to 2023.12.2 in order for the Zigbee integration to start and remain running. I am not able to get a log file because the zigbee integration never starts. It will just sit in ‘Initializing’ status. None of the zigbee devices will work despite restarting both the HA front end and the HA OS.

That log (with debug on) would be what we would want

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[dmulcahey]

You don’t get a homeassistant log file?

[Scott41677]

No Sir. Nothing for the Zigbee app. Just the standard code output that says there may be untrusted applications. The issue presents, in my situation, as if the zigbee radio has died.

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From: David F. Mulcahey @.> Sent: Saturday, December 30, 2023 7:19:30 PM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

You don’t get a homeassistant log file?

— Reply to this email directly, view it on GitHubhttps://github.com/home-assistant/core/issues/106403#issuecomment-1872633846, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AK6MIKJK6ZLBDOVKHAFZFV3YMCVRFAVCNFSM6AAAAABBDFCSQ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZSGYZTGOBUGY. You are receiving this because you commented.Message ID: @.***>

[dmulcahey]

Just to make sure we are on the same page. We want the entire homeassistant.log file that is located in the homeassistant config directory. You’re saying you don’t get a homeassistant log at all when this happens?

[Scott41677]

Correct. Here is all that appears:

2023-12-30 18:45:43.173 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration hacs which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.174 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration hubspace which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.174 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration keymaster which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.175 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration smartthinq_sensors which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.175 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration eufy_security which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.176 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration robovac which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.176 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration webrtc which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.177 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration meross_lan which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2023-12-30 18:45:43.177 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration weatherflow which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant

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From: David F. Mulcahey @.> Sent: Saturday, December 30, 2023 7:31:45 PM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

Just to make sure we are on the same page. We want the entire homeassistant.log file that is located in the homeassistant config directory. You’re saying you don’t get a homeassistant log at all when this happens?

— Reply to this email directly, view it on GitHubhttps://github.com/home-assistant/core/issues/106403#issuecomment-1872635984, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AK6MIKPYCFBO75UANVKFED3YMCW7DAVCNFSM6AAAAABBDFCSQ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZSGYZTKOJYGQ. You are receiving this because you commented.Message ID: @.***>

[dmulcahey]

Can you try restarting in safe mode?

[Scott41677]

Sure. Give me a few minutes as I have to upgrade back to 2023.12.4 first. Ill provide the logs as soon as I can

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From: David F. Mulcahey @.> Sent: Saturday, December 30, 2023 7:40:06 PM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

Can you try restarting in safe mode?

— Reply to this email directly, view it on GitHubhttps://github.com/home-assistant/core/issues/106403#issuecomment-1872636929, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AK6MIKNOXELUAAFWXNBTCNDYMCX6NAVCNFSM6AAAAABBDFCSQ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZSGYZTMOJSHE. You are receiving this because you commented.Message ID: @.***>

[Scott41677]

After downgrading to 2023.12.2 where Zigbee is stable and working, I upgraded to 2023.12.4 to recreate the issue and gather log files. Good news/bad news…good news is that now, after the upgrade, the Zigbee integration is stable and working properly. It has been stable overnight with no issues to report. Bad news, is now there is no need for a log file as I cannot recreate the issue. I will continue to monitor the integration to see if the issue presents again.

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From: Scott Custer @.> Sent: Saturday, December 30, 2023 7:44:00 PM To: home-assistant/core @.>; home-assistant/core @.> Cc: Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

Sure. Give me a few minutes as I have to upgrade back to 2023.12.4 first. Ill provide the logs as soon as I can

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From: David F. Mulcahey @.> Sent: Saturday, December 30, 2023 7:40:06 PM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

Can you try restarting in safe mode?

— Reply to this email directly, view it on GitHubhttps://github.com/home-assistant/core/issues/106403#issuecomment-1872636929, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AK6MIKNOXELUAAFWXNBTCNDYMCX6NAVCNFSM6AAAAABBDFCSQ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZSGYZTMOJSHE. You are receiving this because you commented.Message ID: @.***>

[sidwin9]

Hello Scott41677, How did you go back to version 2023.12.2? With loading a save or a downgrade (ha core update --version 2023.12.2)?

[Scott41677]

Correct. In the HA OS console I typed in ha core update - -version 2023.12.2

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From: sidwin9 @.> Sent: Sunday, December 31, 2023 10:52:43 AM To: home-assistant/core @.> Cc: Scott41677 @.>; Comment @.> Subject: Re: [home-assistant/core] ZHA controller disconnects (Issue #106403)

Hello Scott41677, How did you go back to version 2023.12.2? With loading a save or a downgrade (ha core update --version 2023.12.2)?

— Reply to this email directly, view it on GitHubhttps://github.com/home-assistant/core/issues/106403#issuecomment-1872980585, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AK6MIKJFW6W3P5UST2QXGSDYMGC4XAVCNFSM6AAAAABBDFCSQ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZSHE4DANJYGU. You are receiving this because you commented.Message ID: @.***>

[axute]

When I read this, I also notice that I have the SkyConnect...

[sidwin9]

Hello, A downgrade to version 2023.12.2 with the reintegration of all my Zigbee devices works. I did not try to install version 2023.12.4 again.

[kendadk]

But this issue is the same for other controllers not just skyconnect. Sent from my iPhoneOn Dec 31, 2023, at 11:55 AM, axute @.***> wrote: When I read this, I also notice that I have the SkyConnect...

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[dmulcahey]

Everyone please try the current beta

[sidwin9]

Hello, Everything works correctly again with version 2024.1.0, thanks for the job.

[dmulcahey]

The 2024.1 release had a bunch of fixes in it that should address stability. I am going to close this. If folks still have issues please open a new issue and provide full debug logs and completely fill out the issue template. Also, please don't piggy back other issues that are open unless the issue, error messages if there are any, and the hardware configuration for the coordinator are EXACTLY the same. Thanks!!