ZHA halts with SONOFF ZBDongle-E

[blacksoul000]

The problem

ZHA integration halts after few hours of work. Any relay device fails to interact with a MAX_MESSAGE_LIMIT_REACHED error and recover only after ZHA integration restart .

What version of Home Assistant Core has the issue?

2024.1.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

ZHA

Link to integration documentation on our website

No response

Diagnostics information

home-assistant_zha_2024-01-10T19-59-33.077Z.log.gz

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2024-01-10 22:56:59.522 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140051030715456] Failed to send request: Failed to enqueue message after 3 attempts: <EmberStatus.MAX_MESSAGE_LIMIT_REACHED: 114>
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 64, in wrap_zigpy_exceptions
    yield
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 84, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/util.py", line 137, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/quirks/__init__.py", line 199, in command
    return await self.request(
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/zcl/__init__.py", line 377, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/endpoint.py", line 253, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/device.py", line 322, in request
    await send_request
  File "/usr/local/lib/python3.11/site-packages/zigpy/application.py", line 833, in request
    await self.send_packet(
  File "/usr/local/lib/python3.11/site-packages/bellows/zigbee/application.py", line 912, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to enqueue message after 3 attempts: <EmberStatus.MAX_MESSAGE_LIMIT_REACHED: 114>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 238, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2149, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2186, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 272, in handle_service
    return await service.entity_service_call(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 882, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 952, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 635, in async_handle_light_off_service
    await light.async_turn_off(**filter_turn_off_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 471, in async_turn_off
    result = await self._on_off_cluster_handler.off()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 83, in wrapper
    with wrap_zigpy_exceptions():
  File "/usr/local/lib/python3.11/contextlib.py", line 155, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 75, in wrap_zigpy_exceptions
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to enqueue message after 3 attempts: <EmberStatus.MAX_MESSAGE_LIMIT_REACHED: 114>

Additional information

Door open sensor works fine at this moment

[home-assistant[bot]]

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `zha` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign zha` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[matrixes]

I'm having the same issue. I upgraded Home Assistant about a week ago and today all interaction with devices stopped with messages from homeassistant: Failed to send request: Failed to enqueue message after 3 attempts: <EmberStatus.MAX_MESSAGE_LIMIT_REACHED: 114>. I upgraded to 2024.1.5 today and since restart it has worked for the last half hour, however it will take a few weeks before I'm more confident in the setup that this issue is gone.

Update: I'm using the Nabu Casa SkyConnect USB-dongle, but the behaviour is as descriped by the OP.

[puddly]

It looks like the Sonoff stick firmware's request concurrency is very low.

Can you try applying the following config to see if it helps?

zha:
  zigpy_config:
    max_concurrent_requests: 4

The default for your radio is 8.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[cv0x]

I still have the same problem, after one day I have to reset ZHA manually, otherwise I can't turn on the light remotely or with the motion sensor zigbee light "HomeAssistantError: Failed to send request: Failed to enqueue message after 3 attempts: <EmberStatus.MAX_MESSAGE_LIMIT_REACHED: 114>"

[abramovtv]

Same problem

[Charles-Henderson]

Same issue here. This is with a fresh install of the HA image on a Raspberry pi 4 + HA Connect ZBT-1. The issue presents itself within a couple hours of restarting HA.

HA Info: Core 2024.8.1 Supervisor 2024.08.0 Operating System 13.0