SIA Alarm integration

[georgegougoudis]

The problem

I can add the alarm normally, sensors etc are loaded, but the state reports unavailable. I have set Connectivity on Demand and ping every 1 min.

What version of Home Assistant Core has the issue?

Core-2024.1.5

What was the last working version of Home Assistant Core?

-

What type of installation are you running?

Home Assistant OS

Integration causing the issue

SIA Alarm systems

Link to integration documentation on our website

https://www.home-assistant.io/integrations/sia/

Diagnostics information

home-assistant_sia_2024-01-24T12-08-34.296Z.log

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Unknown account 000 used

Additional information

No response

[home-assistant[bot]]

Hey there @eavanvalkenburg, mind taking a look at this issue as it has been labeled with an integration (sia) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `sia` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign sia` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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sia documentation sia source _{^{(message by IssueLinks)}}

[ilmaino1984]

Hi, same problem after latest Ajax firmware update. I tried to delete and reinstall integration but same problem Surveillance center: Disconnected Hardware 84.0.9.10.2.3.1.0 Firmware: EU 2.19.0 Any idea? Thanks Regards

[PatLazuli]

Same after update. Any issue ?

[mauritsje]

Ive had the same after the latest updates, after disabling connect on demand on the HUB and re-adding it again to Homeassistant its working again.

[mkuosma]

I had to reboot ajax hub after the update. So power off / on. This fixed the issue.

[ceeessbee]

+1 on having to reboot Ajax hub after every reload of HA, this since 2024.2 (for me). I also stop any external alarm from sounding through the Ajax app before I reboot, not sure I have to do this though.

[vgomenyuk]

The same for me!

[ilmaino1984]

it didn't work for me

[mkuosma]

This issue happens any time homeassistant restarts. Ajax reboot is needed after that before it works again.

[rock3r]

The entities are unavailable since yesterday for me, even after rebooting the hub. The hub reports the Monitoring station is offline (used to work, nothing changed). Hub is on new OS version 2.19 since yesterday, probably not a coincidence.

[ilmaino1984]

Hi, Today I did all. Delete the integration and recreate all entities, on/off HUB, Hard reset HUB, change secret ID and port. After that the problem persist. I sent an email to Ajax support. I hope they tell me something about it

[mkuosma]

Try disabling “Connect on demand” on Ajax side. Fixed all issues from me. It's possible that ajax has changed something on latest ajax update.

[Klench]

Try disabling “Connect on demand” on Ajax side. Fixed all issues from me. It's possible that ajax has changed something on latest ajax update.

This worked for me as well.

[rock3r]

I disabled connect on demand and now HA thinks my (currently disarmed) alarm is actually triggered. One step forward, but still broken

[rotariccardo]

Hi, I added this integration Fryday, but the entities are unavailable and the Surveillance center in Ajax it's disconnected. I found this issue and I tried to follow all your suggest:

1- delete and reinstall integration: same problem.

2- ON/OFF Ajax HUB: the entities became available, but only for a few minutes then back unavailable.

3- disable “Connect on demand”: now the Surveillance center in Ajax it's connected, but the entity "alarm" is still unavailable.. only this one... almost!

4- second ON/OFF Ajax HUB, the entities became and it seems that they remain available!

Thanks

[TimoJJ]

I also had the same issue. I reinstalled integration and in integration setup changed ping intervall to 10 minutes.

Integration has been working fine ever since. Ajax hub still has connect on demand enabled and I didn't turn hub off/on during the setup.

[clf75]

Same problem with SIA and AJAX, UNAVAILABLE

[ilmaino1984]

Try disabling “Connect on demand” on Ajax side. Fixed all issues from me. It's possible that ajax has changed something on latest ajax update.

It worked, Ty

[clf75]

THANKS SO MUCH . WORKING NOW!!!!

Try disabling “Connect on demand” on Ajax side. Fixed all issues from me. It's possible that ajax has changed something on latest ajax update.

It worked, Ty

[cortado]

Hi, I added this integration Fryday, but the entities are unavailable and the Surveillance center in Ajax it's disconnected. I found this issue and I tried to follow all your suggest:

1- delete and reinstall integration: same problem.

2- ON/OFF Ajax HUB: the entities became available, but only for a few minutes then back unavailable.

3- disable “Connect on demand”: now the Surveillance center in Ajax it's connected, but the entity "alarm" is still unavailable.. only this one... almost!

4- second ON/OFF Ajax HUB, the entities became and it seems that they remain available!

Thanks

Worked after after reboot of HA :)

[Hackett1727]

aucune des solution proposer n'a aboutie y'a t'il une vrais solution ...merci

[Hackett1727]

Bonjour, j'ai ajouté cette intégration vendredi, mais les entités ne sont pas disponibles et le centre de surveillance d'Ajax est déconnecté. J'ai trouvé ce problème et j'ai essayé de suivre toutes vos suggestions : 1- supprimer et réinstaller l'intégration : même problème. 2- ON/OFF Ajax HUB : les entités sont devenues disponibles, mais seulement pendant quelques minutes puis de nouveau indisponibles. 3- désactiver « Connexion à la demande » : maintenant le centre de surveillance en Ajax est connecté, mais l'entité "alarme" est toujours indisponible.. seulement celle-ci... presque ! 4- secondes ON/OFF Ajax HUB, les entités sont devenues et il semble qu'elles restent disponibles ! Merci

A travaillé après le redémarrage de HA :)

Toujour pas de solution de votre cote ??

[cartman844]

Still the same issue here. Elotec Ajax with smoke detector system. All smoke detectors are listed as unavailable. Tried multiple settings, reboots etc. No luck.

[AuditLogOnline]

Im having issues with set up. Server connection issue ??

Can anyone advice please

[hughc-hub]

Same here... sensor are unavailable