Not able to logon to Melcloud with credentials I've used before- "Unknown error occurred"

[martinbaeuerle]

The problem

Hello, with my HA installation I've had recently a couple of issues. Finally the entities of my A/C system coming thru Melcloud didn't show up anymore. Finally, I've deleted the integration completely restarted HA and added the integration once more but the system has thrown a message -"unknown error occured" From CLI I did "ha core check" and endet succesfully. Any hints what to do?

What version of Home Assistant Core has the issue?

core-2024.1.6

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Melcloud

Link to integration documentation on our website

https://www.home-assistant.io/integrations/melcloud/

Diagnostics information

System Information

version	core-2024.1.6
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.11.6
os_name	Linux
os_version	6.1.74-haos
arch	x86_64
timezone	Europe/Berlin
config_dir	/config

Home Assistant Community Store

GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 5000 Installed Version | 1.34.0 Stage | running Available Repositories | 1458 Downloaded Repositories | 21 HACS Data | ok

Home Assistant Cloud

logged_in | true -- | -- subscription_expiration | 16. Dezember 2024 um 01:00 relayer_connected | true relayer_region | eu-central-1 remote_enabled | true remote_connected | true alexa_enabled | true google_enabled | true remote_server | eu-central-1-5.ui.nabu.casa certificate_status | ready instance_id | 3b21297edcaa454aa05945a633697094 can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok

Home Assistant Supervisor

host_os | Home Assistant OS 11.5 -- | -- update_channel | stable supervisor_version | supervisor-2024.01.1 agent_version | 1.6.0 docker_version | 24.0.7 disk_total | 219.4 GB disk_used | 26.5 GB healthy | true supported | true board | generic-x86-64 supervisor_api | ok version_api | ok installed_addons | Samba share (12.2.0), File editor (5.7.0), Grafana (9.1.3), Studio Code Server (5.15.0), Node-RED (17.0.4), Home Assistant Google Drive Backup (0.112.1), Duck DNS (1.15.0), MariaDB (2.6.1), FTP (5.0.1), AppDaemon (0.16.4), Plex Media Server (3.4.1), Tailscale (0.15.0), Terminal & SSH (9.8.1), Mosquitto broker (6.4.0), InfluxDB (5.0.0), rtl_433 (next) (next), rtl_433 MQTT Auto Discovery (next) (next), MQTT Explorer (browser-1.0.1), Genie (3.0.0), Home Panel (2.7.0), UniFi Network Application (3.0.3), Traccar (0.25.0), Dropbox Sync (1.3.0), SQLite Web (4.1.1), Glances (0.21.0)

Dashboards

dashboards | 4 -- | -- resources | 11 views | 8 mode | storage

Recorder

oldest_recorder_run | 31. Januar 2024 um 16:56 -- | -- current_recorder_run | 6. Februar 2024 um 21:07 estimated_db_size | 4219.16 MiB database_engine | mysql database_version | 10.6.12

Sonoff

version | 3.5.4 (a4a8c5f) -- | -- cloud_online | 0 / 1 local_online | 0 / 0

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

I've check the Melclod login on the respective website to proof if the cloud service is running and I've used the right credentials- all fine

[home-assistant[bot]]

melcloud documentation melcloud source

[PaulusThe1]

Anche a me l'integrazione MelCloud non funziona più da ieri, dopo aver fatto 2 aggiornamenti su HA

[joostlek]

Duplicate of #109728