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KKT KOLBE BKW600-02 Balkonkraftwerk 600W (device not supported) #113101

Closed garcesjuanjo closed 1 month ago

garcesjuanjo commented 4 months ago

The problem

I have an microinverter which is not supported anymore by the tuya integration. The device is read by the integration and it's shown, but it is shown as 'unsupported' and no sensors are displayed (power, switch states, etc). I have another inverter (same hardware) that works. My guess is that the old hardware has also an older software that works but this new one has a new software version and it is not supported anymore? In the tuya 'smart life' app, the new microinverter (not working in HA) have a different interface compared to the old inverter (which works in HA)

What version of Home Assistant Core has the issue?

core-2024.3.0,

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Tuya integration

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tuya/

Diagnostics information

this new device shows no entities, it is recognized, but no entities are shown

image

The same inverter but older version (and probably older software) shows sensors

image

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

I can access the new inverter using postman as per this example https://developer.tuya.com/en/docs/iot/set-up-postman-environment?id=Ka7o385w1svns

so the device works in the tuya cloud, but HA is not showing the sensors/entities from it

home-assistant[bot] commented 4 months ago

Hey there @tuya, @zlinoliver, @frenck, mind taking a look at this issue as it has been labeled with an integration (tuya) you are listed as a code owner for? Thanks!

Code owner commands Code owners of `tuya` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign tuya` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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issue-triage-workflows[bot] commented 1 month ago

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.