Failed Zigbee device firmware update

[TrackGeeks]

The problem

I was able to update the firmare on the smart switches but when I went to update the firmware on the motion sensor, the first one seemed to work but now I'm not able to update the firmware on anything else. I get a update failed message. I put the info from the log in the info box below.

Software versions: Core 2024.3.1 Supervisor 2024.03.0 Operating System 12.1 Frontend 20240307.0

What version of Home Assistant Core has the issue?

2024.3.1

What was the last working version of Home Assistant Core?

None

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Home Assistant WebSocket API

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 7:19:06 PM (1 occurrences)
Last logged: 7:19:06 PM

[547596764352] Update was not successful: <Status.FAILURE: 1>
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 239, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2319, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2356, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 905, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 161, in async_install
    await entity.async_install_with_progress(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 465, in async_install_with_progress
    await self.async_install(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/zha/update.py", line 198, in async_install
    raise HomeAssistantError(f"Update was not successful: {result}")
homeassistant.exceptions.HomeAssistantError: Update was not successful: <Status.FAILURE: 1>

Additional information

No response

[home-assistant[bot]]

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `zha` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign zha` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[puddly]

Devices that run on batteries are often hard to reach. For a motion sensor, walk past it a second after you press the "install" button.

[m1ghtyp1xel]

Had this issue with IKEA motion sensor for about 2 weeks - triggering motion after pressing install did the trick

[FrankGiesecke]

I have the same issue with a main power connected device:

Device info: SWITCH-ZR02 by eWeLink Firmware: 0x00002000 Device Type: Router Power source: Mains

[river29]

Same issue with my installations on modules Adeo powereds by main.

SIN-4-FP-21_EQU by Adeo (heaters) SIN-4-RS-20_LEX by Adeo (Rolling shutter).

A part of my devices was updated before ha update V2024.3

[400HPMustang]

I am having the same issue with ThirdReality smart plugs model 3RSP02028BZ on Home Assistant 2024.4.4

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 8:06:05 AM (3 occurrences)
Last logged: 8:21:09 AM

[140260406603200] Update was not successful: <Status.FAILURE: 1>
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 239, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2543, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2580, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 971, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1043, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 162, in async_install
    await entity.async_install_with_progress(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 466, in async_install_with_progress
    await self.async_install(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/zha/update.py", line 196, in async_install
    raise HomeAssistantError(f"Update was not successful: {result}")
homeassistant.exceptions.HomeAssistantError: Update was not successful: <Status.FAILURE: 1>

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[FrankGiesecke]

Are there any updates on this?