Gree integration - HA can see devices but can't control them, no temperature slider

[philips1923]

The problem

One of my dreams came true - I installed 4 units of A/C by Gree (Pular model). I tought that if HA has a nice integration called 'Gree' all I need is to pair all units by GREE app and than discover in HA. First step was OK - I can control every unit by gree+ / EWPE app. Second step unfortunately doesnt work. I can see all four units in HA but it's no response from AC. In addition I can't see any slider to change temperature. Turning on every mode (fan, heating, cooling, etc.) gives no response from AC. Constantly disconnecting is the second issue, but I read about chinese cloud - lets say that is smaller problem than zero response from AC.

I spent last 4 days to check what can be the cause. Every model has a V1.21 software, maybe downgrade should help but I cant do that. I tried to install another addon from HACS (Custom Gree climate by robhofmann) but no luck - HA cant see my devices (maybe thats through lack of key from gree app database, i'm stuck on try to get one). I saw post from somebody here that Gree Pular model connects with HA so question is what is wrong with my unit/config? I would be very-very grateful for any help. gree1.txt

What version of Home Assistant Core has the issue?

core-2024.5.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Gree

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

Logs attached

[home-assistant[bot]]

Hey there @cmroche, mind taking a look at this issue as it has been labeled with an integration (gree) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `gree` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign gree` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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gree documentation gree source _{^{(message by IssueLinks)}}

[blazgi]

Miałem tak samo, sprawdź czy gree łączy się z wifi na 2,4Ghz, po ponownym sparowaniu wszystko działa bez problemu

[philips1923]

Mam 2,4Ghz, to nie to :( przeczytałem post na fb, że nowa dostawa ma podobno jakiś nowy protokół komunikacji a to by się zgadzało, bo czekałem za montażem, aż przypłynie nowa dostawa

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I had 2,4Ghz set - I've heard that new devices has different communication protocol

[prspyder]

started having same issue I even rolled back my backup of a week ago but still having same issue

[philips1923]

It's sad :( I wrote an email to official support by distributor in Poland about possibility to upgrade my wifi module and thats their answer (tl;dr - it's my problem):

"Producent nigdzie nie wspomina o tym, że urządzenia są kompatybilne z Home Assistant, więc nie możemy tego w jakikolwiek sposób wymagać. Niemniej jednak nie zmienia to faktu, że to działa, ponieważ sam kilka dni temu dodałem wszystkie nasze klimatyzatory w showroomie z wersją V1.03 jak i V3.72. Aktualizacje są przygotowywane przez producenta dla modułów wifi aby stabilnie współpracowały z aplikacją GREE+, niektóre tego wymagają inne nie i niestety nie mamy na to wpływu."

Google translation: The manufacturer nowhere mentions that the devices are compatible with Home Assistant, so we cannot require it in any way. Nevertheless, it does not change the fact that it works, because a few days ago I added all our air conditioners in the showroom with versions V1.03 and V3.72. Updates are prepared by the manufacturer for WiFi modules to work stably with the GREE+ application, some require them, others do not and unfortunately we have no influence on this.

[blazgi]

Spróbujcie zresetować wifi w klimatyzacji i ponowne sparować, u mnie pomogło na dokładnie te same objawy przy FW V3.73

[philips1923]

@blazgi - próbowałem to zrobić około 8x i zawsze to samo

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I tried to do this eight times with no result

[bonk1990]

Ktoś sobie z tym poradził: https://github.com/home-assistant/core/issues/109230#issuecomment-2115842314 Sam mam od kilku dni 4 urządzenia. Te z oprogramowaniem 1.16 działają z HA. Jedno ma 1.21 i podobne problemy. Trzeba podnieść do wyższej wersji wg powyższego linku. Ja pewnie po weekendzie powalczę.

[szaman-89]

@bonk1990 Daj proszę znać jakie efekty uzyskasz i czy po updacie da się jeszcze spiąć apke gree

[szaman-89]

Problem rozwiązany: https://github.com/home-assistant/core/issues/109230#issuecomment-2118898726

[philips1923]

Yep, i saw that. It's still good people on this earth :))