IKEA Trådfri 30W Driver Becomes Unresponsive After Pairing via ZHA with Sky Connect

Nicxe commented 4 months ago

The problem

I recently purchased a new IKEA Trådfri 30W driver, which I'm using with ZHA and a Sky Connect. Initially, when I add it to ZHA, everything proceeds as expected, and I receive a confirmation of successful pairing. However, just seconds after pairing, the driver becomes unresponsive, and I am unable to control it. Intriguingly, when I connect the same driver to an IKEA DIRIGERA hub, it functions perfectly. The driver is brand new, and according to the IKEA Smart Home app, it is updated to the latest firmware.

I have plenty more of the same driver, both in 30W and 10W that works without an issue.

The driver in approximately 3 cm from the Sky Connect when pairing and trying to control the driver from ZHA.

What version of Home Assistant Core has the issue?

core-2024.5.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

ZHA

Link to integration documentation on our website

https://www.home-assistant.io/integrations/zha/

Diagnostics information

config_entry-zha-22718957f6e27b56ca1351b9116fc3b2.json zha-22718957f6e27b56ca1351b9116fc3b2-IKEA of Sweden TRADFRI Driver 30W-44156075296dfac5d4c2052691586210 (1).json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.websocket_api.http.connection
Källa: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (dokumentation, ärenden)
Inträffade först: 21:17:00 (2 händelser)
Senast loggade: 21:17:41

[139827727778112] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 64, in wrap_zigpy_exceptions
    yield
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 84, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/util.py", line 131, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/zcl/__init__.py", line 377, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/endpoint.py", line 265, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/device.py", line 339, in request
    await send_request()
  File "/usr/local/lib/python3.12/site-packages/zigpy/application.py", line 841, in request
    await self.send_packet(
  File "/usr/local/lib/python3.12/site-packages/bellows/zigbee/application.py", line 931, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 239, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2738, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2779, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1047, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 627, in async_handle_light_on_service
    await light.async_turn_on(**filter_turn_on_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 360, in async_turn_on
    result = await self._on_off_cluster_handler.on()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 83, in wrapper
    with wrap_zigpy_exceptions():
  File "/usr/local/lib/python3.12/contextlib.py", line 158, in __exit__
    self.gen.throw(value)
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 75, in wrap_zigpy_exceptions
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

Additional information

Here are the specifics of the driver: Firmware: 1.0.002 Senaste versionen Modell: TRADFRI Driver 30W Produkt-ID: ICPSHC2430EUIL2 Serienummer: 287681FFFEEA3027 Tillverkare: IKEA of Sweden

home-assistant[bot] commented 4 months ago

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `zha` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign zha` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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sindrisigfus commented 3 months ago

Hi, I'm having the same issue with 10W driver

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:241
integration: Home Assistant WebSocket API ([documentation](https://www.home-assistant.io/integrations/websocket_api), [issues](https://github.com/home-assistant/core/issues?q=is%3Aissue+is%3Aopen+label%3A%22integration%3A+websocket_api%22))
First occurred: 23:51:35 (5 occurrences)
Last logged: 23:57:09

[22511873796720] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 62, in wrap_zigpy_exceptions
    yield
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 82, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/util.py", line 131, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/zcl/__init__.py", line 377, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/endpoint.py", line 265, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/device.py", line 339, in request
    await send_request()
  File "/usr/local/lib/python3.12/site-packages/zigpy/application.py", line 841, in request
    await self.send_packet(
  File "/usr/local/lib/python3.12/site-packages/zigpy_deconz/zigbee/application.py", line 530, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to deliver packet: <TXStatus.NWK_ROUTE_DISCOVERY_FAILED: 208>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 241, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2741, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2784, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 977, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1049, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 637, in async_handle_light_off_service
    await light.async_turn_off(**filter_turn_off_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 471, in async_turn_off
    result = await self._on_off_cluster_handler.off()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 81, in wrapper
    with wrap_zigpy_exceptions():
  File "/usr/local/lib/python3.12/contextlib.py", line 158, in __exit__
    self.gen.throw(value)
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 73, in wrap_zigpy_exceptions
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver packet: <TXStatus.NWK_ROUTE_DISCOVERY_FAILED: 208>

issue-triage-workflows[bot] commented 1 week ago

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

home-assistant / core