BT Smart Hub - No devices shown

[beecho01]

The problem

The integration appears active as it can be seen under the device filter selection, but no devices are being show. It also, does not appear in the Devices and Services Tab as would be expected.

I have NMAP, Netgear and Google WiFi Integrations alredy in place, so I can see all devices on the network, but as the ISPs router I would like to identify which devices are connected to which AP/Router at any given moment.

What version of Home Assistant Core has the issue?

core-2024.7.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

BT Smart Hub

Link to integration documentation on our website

https://www.home-assistant.io/integrations/bt_smarthub

Diagnostics information

No response

Example YAML snippet

device_tracker:
  - platform: bt_smarthub
    host: 192.168.1.254
    smarthub_model: 2

Anything in the logs that might be useful for us?

2024-07-04 20:04:57.869 INFO (SyncWorker_52) [homeassistant.components.bt_smarthub.device_tracker] Scanning
2024-07-04 20:04:57.995 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:57.997 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.022 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.041 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.048 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.055 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.058 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx
2024-07-04 20:04:58.061 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.xx_xx_xx_xx_xx_xx

Additional information

No response

[home-assistant[bot]]

Hey there @typhoon2099, mind taking a look at this issue as it has been labeled with an integration (bt_smarthub) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `bt_smarthub` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign bt_smarthub` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

bt_smarthub documentation bt_smarthub source _{^{(message by IssueLinks)}}

[DeadBadger]

My BT smart hub was showing up and all the network data was showing up for about a week or so after I set it up but then stopped and no longer shows any info in HA.

[typhoon2099]

Hey, I haven't upgraded to 2024.7 yet, but once I do (when I'm back from a much needed holiday) I'll upgrade and then check out what's going on. It sounds like the Device Tracker API has changed and it's breaking this integration.

[typhoon2099]

So, I've updated Home Assistant to 2024.7.3, but I don't see any errors in the logs which look like the ones listed. Can I ask if you've had any more of these errors recently?

[beecho01]

No I do not appear to have any errors recently from what I can see. The only major thing I have done around device tracking recently was to empty my known_devices.yaml the other day and allowed it to repopulate.

[typhoon2099]

Hmm, that's interesting. I wonder if a bug had been introduced in 2024.7.0 that has since been fixed?

Is it okay to close this ticket now?

[DeadBadger]

Mine suddenly started working again on Saturday morning, no idea how or why but I'm not complaining. All fine here

[beecho01]

Yeah feel free to close.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.