Light won't turn off

[HAgitme]

The problem

When trying to turn off a light with ha I get the following log resulting in the light not turning off

Using a raspberry pi with zigby stick

What version of Home Assistant Core has the issue?

Core 2024.7.0 Supervisor 2024.06.2 Operating System 12.4 Frontend 20240703.0

What was the last working version of Home Assistant Core?

Don't remember

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Sengled e1f-ne candle 🕯️ size light bulbs, have many sengled that currently work

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:241
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 6:37:32 PM (4 occurrences)
Last logged: 6:37:59 PM

[2487640752] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 62, in wrap_zigpy_exceptions
    yield
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 82, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/util.py", line 131, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/zcl/__init__.py", line 377, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/endpoint.py", line 265, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/zigpy/device.py", line 339, in request
    await send_request()
  File "/usr/local/lib/python3.12/site-packages/zigpy/application.py", line 841, in request
    await self.send_packet(
  File "/usr/local/lib/python3.12/site-packages/bellows/zigbee/application.py", line 932, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 241, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2731, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2774, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 999, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1071, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 639, in async_handle_light_off_service
    await light.async_turn_off(**filter_turn_off_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 471, in async_turn_off
    result = await self._on_off_cluster_handler.off()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 81, in wrapper
    with wrap_zigpy_exceptions():
  File "/usr/local/lib/python3.12/contextlib.py", line 158, in __exit__
    self.gen.throw(value)
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 73, in wrap_zigpy_exceptions
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

Additional information

right_front Firmware became unknown 6:05:23 PM - 1 hour ago right_front Start-up color temperature changed to 65,535 6:05:23 PM - 1 hour ago

HubZ Smart Home Controller, - Silicon Labs

[home-assistant[bot]]

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

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[mib1185]

there is a ongoing thread about this issue --> #103562 please provide the diagnostics data as mentioned in the docs under reporting issues section