Electricity Maps stopped working

[dkrushev]

The problem

Electricity Maps has stopped working for past several days. I tried to re-initialize, but returned a timeout error. Removed, rebooted HA and tried to install again, but it gives "Unexpected error" message in the setup GUI. Requested new token, same result.

What version of Home Assistant Core has the issue?

core-2024.7.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Electricity Maps

Link to integration documentation on our website

https://www.home-assistant.io/integrations/co2signal

Diagnostics information

Since integration is no longer installed and any attempt to install it is with above error, I'm not sure how to enable/extract logs.

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @jpbede, @viktorvav99, mind taking a look at this issue as it has been labeled with an integration (co2signal) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `co2signal` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign co2signal` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[jpbede]

Please check the log file, is there anything logged?

[VIKTORVAV99]

Do you have some logs we can take a look at?

I don't see any issues with the API from Electricity Maps side.

[dkrushev]

Since integration is no longer installed and any attempt to install it is with above error, I'm not sure how to enable/extract logs. Can you advise?

[jpbede]

You have a home-assistant.log in your configuration directory. Simply attach it here

[dkrushev]

Hello,

Nothing related to Electricity Maps integration in that log. Here are are the rows form this morning while I repeatedly tried to set it up again:

2024-07-15 07:58:56.903 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721019531860'} 2024-07-15 08:04:56.921 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721019891877'} 2024-07-15 08:10:56.945 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721020251901'} 2024-07-15 08:12:26.954 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721020341908'} 2024-07-15 08:21:26.988 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721020881945'} 2024-07-15 08:23:56.997 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721021031954'} 2024-07-15 08:24:57.003 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721021091960'} 2024-07-15 09:17:49.340 ERROR (MainThread) [custom_components.hacs] Could not update integration - Timeout of 60s reached 2024-07-15 09:17:49.342 ERROR (MainThread) [custom_components.hacs] Could not update plugin - Timeout of 60s reached 2024-07-15 09:17:49.344 ERROR (MainThread) [custom_components.hacs] Could not update template - Timeout of 60s reached 2024-07-15 09:47:57.126 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000f42654', 'apikey': '', 'sequence': '1721026072082'} 2024-07-15 09:47:57.496 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000f42654', 'apikey': '', 'sequence': '1721026072452'} 2024-07-15 09:49:57.231 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000ae8d5a', 'apikey': '', 'sequence': '1721026192188'} 2024-07-15 09:53:57.140 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000f42654', 'apikey': '', 'sequence': '1721026432097'} 2024-07-15 09:53:57.515 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000f42654', 'apikey': '', 'sequence': '1721026432471'} 2024-07-15 13:55:27.870 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1000f42654', 'apikey': '', 'sequence': '1721040922826'} 2024-07-15 15:17:49.342 ERROR (MainThread) [custom_components.hacs] Could not update plugin - Timeout of 60s reached 2024-07-15 15:17:49.346 ERROR (MainThread) [custom_components.hacs] Could not update template - Timeout of 60s reached 2024-07-15 15:17:49.350 ERROR (MainThread) [custom_components.hacs] Could not update integration - Timeout of 60s reached

[dkrushev]

Local time is CEST+1

[jpbede]

Based on your log I would say that your instance has a network problem. The sonoff custom component runs into a timeout and HACS itself aswell

[jpbede]

A timeout error actually usually indicates a problem with the network/internet, as your instance cannot reach the Electricity Maps servers. You can try to disable IPv6.

[MartinWierenga]

A timeout error actually usually indicates a problem with the network/internet, as your instance cannot reach the Electricity Maps servers. You can try to disable IPv6.

Deleted my post, figured out it was due to DNS server. Somehow my Home Assistant took ISP DNS instead of Google. All good now.

[dkrushev]

A timeout error actually usually indicates a problem with the network/internet, as your instance cannot reach the Electricity Maps servers. You can try to disable IPv6.

Disabling IPv6 solved the issue. Thank you!

[jpbede]

Then I'm going to close this

[vinc]

I also had an issue with the integration for the past month or so, and disabling IPv6 fixed it.