TP-Link HS220 Failed Setup Error 'Unable to Query the device:"

[drew1667]

The problem

One of my H220 Switches stopped working in HA. I have 14 other Kasa Home devices integrated into HA.

What version of Home Assistant Core has the issue?

core-2024.7.2

What was the last working version of Home Assistant Core?

core-2024.7.2

What type of installation are you running?

Home Assistant OS

Integration causing the issue

tp-link

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tplink/

Diagnostics information

Failed setup. will retry: ('Unable to query the device: 192.168.1.XXX: unexpected character: line 1 column1 (char 0)', JSONDecodeError('unexpected character: line 1 column 1(char0)'))

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @rytilahti, @bdraco, @sdb9696, mind taking a look at this issue as it has been labeled with an integration (tplink) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `tplink` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign tplink` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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tplink documentation tplink source _{^{(message by IssueLinks)}}

[dani-rodr]

There are other issues filled related to this and it seems that the workaround is too block internet access to this Tapo/TP Link devices, for now

[MikeJoss]

Blocking internet access for these seems to have worked for me.

[jvistola]

for me too

[drew1667]

Is there documentation on how to do this? I am assuming it would be done through the Kasa app. Thanks!

[dani-rodr]

@drew1667 blocking the device's internet access can br done in your router. The step could vary from model to model

[drew1667]

@dani-rodr I realized I was over thinking it. blocked at my router. Works so far. Thanks!

[sdb9696]

Home assistant core 2024.7.3 has just been released and should fix the issues that have occurred over the last few days due to tplink throttling their cloud services. After upgrading I would recommend power cycling any devices that are having issues as they get themselves into a bad state after encountering the throttling.