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Switcher Touch integration is not detected #122249

Closed aytekns closed 1 month ago

aytekns commented 1 month ago

The problem

Hi, I'm using HA core version 2024.6.4 (frontend version 20240610.1) running on a container. HA is not detecting my Switcher Touch device (water heater switch). I have tried both configuration methods recommeneded in https://www.home-assistant.io/integrations/switcher_kis with no success. Switcher Touch firmware version is 5.15 Also made sure my router gives the switcher a constant local IP every time it restarts (in case it does)

What version of Home Assistant Core has the issue?

2024.6.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Switcher Touch

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switcher_kis

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant[bot] commented 1 month ago

Hey there @thecode, mind taking a look at this issue as it has been labeled with an integration (switcher_kis) you are listed as a code owner for? Thanks!

Code owner commands Code owners of `switcher_kis` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign switcher_kis` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

(message by CodeOwnersMention)

switcher_kis documentation switcher_kis source (message by IssueLinks)

thecode commented 1 month ago

On container installations 99% of the time the issue is due to OS firewalling the broadcast packets by the device. Please follow https://www.home-assistant.io/integrations/switcher_kis#notes and make sure these ports are open and reaching the container, also make sure the device and HA are on the same network.

aytekns commented 1 month ago

Hi, Indeed the problem was that the device was not on the same subnet with the HA server. Thanks for the tip!