TP Link Tapo P110 and P115 enitty Update not available

pjannink commented 3 months ago

The problem

The entity Update is not available on my 2 P110's and 2 P115's.

What version of Home Assistant Core has the issue?

HA 2024.7.3

What was the last working version of Home Assistant Core?

unknown

What type of installation are you running?

Home Assistant Container

Integration causing the issue

TP Link Smart Home

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: kasa.smart.smartdevice
Bron: components/tplink/__init__.py:165
Eerst voorgekomen: 14:12:34 (9 gebeurtenissen)
Laatst gelogd: 14:19:02

Error processing Firmware for device 192.168.0.100, module will be unavailable: get_latest_fw for Firmware (error_code=CLOUD_FAILED_ERROR)
Error processing Firmware for device 192.168.0.112, module will be unavailable: get_latest_fw for Firmware (error_code=UNSPECIFIC_ERROR)
Error processing Firmware for device 192.168.0.137, module will be unavailable: get_latest_fw for Firmware (error_code=UNSPECIFIC_ERROR)
Error processing Firmware for device 192.168.0.128, module will be unavailable: get_latest_fw for Firmware (error_code=UNSPECIFIC_ERROR)

Additional information

No response

home-assistant[bot] commented 3 months ago

Hey there @rytilahti, @bdraco, @sdb9696, mind taking a look at this issue as it has been labeled with an integration (tplink) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `tplink` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign tplink` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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sdb9696 commented 3 months ago

It looks like your devices are not able to able to access the internet. Do you see the latest firmware when you look in the TAPO app?

pjannink commented 3 months ago

Yes The tapo app shows the firmware version of all 4 devices

sdb9696 commented 3 months ago

Still it looks like they cannot access the internet. Are you sure your network is allowing them access? Are these errors occurring when you restart HA or instead under specific circumstances like a power outage?

pjannink commented 3 months ago

Steve, I can access all 4 plugs via TAPO app / Home Assistant App from external, incl all power usage info (current, day , month)

Currently, 1 P110 and 1 P115 seem to show update value (wasdroger and wasmachine are P110's, others P115's)

pjannink commented 3 months ago

Steven, update: I renamed the entity and the card info on my dashboard and somehow they came alive. Instantly showed an update was available for the P115's. So it seems to work now

home-assistant / core