Neato Integration no longer working

[patricknew78]

The problem

After updating core on 8/26/24 my neato botvac integration no longer works. "Failed Setup, will retry: 400, message="Bad Request", url='https://beehive.neatocloud.com/oauth2/token

What version of Home Assistant Core has the issue?

core-2024.8.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

neato botvac

Link to integration documentation on our website

https://www.home-assistant.io/integrations/neato

Diagnostics information

2024-08-26 06:15:21.362 ERROR (MainThread) [homeassistant.helpers.config_entry_oauth2flow] Token request for neato**** failed (invalid_grant): The provided authorization grant is invalid, expired, revoked, does not match the redirection URI used in the authorization request, or was issued to another client.

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @santobert, mind taking a look at this issue as it has been labeled with an integration (neato) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `neato` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign neato` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[WebSpider]

I hope I am wrong, but https://beehive.neatocloud.com redirects to a page that says Neato has ceased selling operations..

[lotharbach]

I had this error, reloading the integration did not work. I deleted the integration and added it back, had to re-login and re-authorize in the neato developer page, then it worked just perfectly fine again!

@WebSpider it was announced I belive in April that Neato will shut down. Their parent company promised 5 more years of service, spare parts and cloud services. I think this is just a technical issue with existing auth tokens on their side.

[sondercoder]

Same issue, @lotharbach solution resolved it. Thanks!

[prom00]

I had the integration working before, but it stopped working.

At the moment apps.neatorobotics.com/...... is returning an HTTP ERROR 500

Seems like there's some issues at neato's side

[Thibuko]

Still error 500, can't add the integration back. Not a lot of thing we can do :-(

[PeterDuh]

Vorwerk, Neato's parent company stopped selling Neato and will shut down operations as I read in a tech blog. The parent company will maintain the cloud for 5 years but obviously they already shut some parts down as it looks like?