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Hunter Douglas Duolite Veins NOT Controllable / Tilt Bug #124805

Open tannerwastaken opened 2 weeks ago

tannerwastaken commented 2 weeks ago

The problem

The veins are not controllable in the hunter douglas integration for (at the minimum) the duolite shades. The tilt functionality does not work. This is a known issue, but never seems to get fixed.

What version of Home Assistant Core has the issue?

2024.8.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Hunter Douglas

Link to integration documentation on our website

https://www.home-assistant.io/integrations/hunterdouglas_powerview

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant[bot] commented 2 weeks ago

Hey there @bdraco, @kingy444, @trullock, mind taking a look at this issue as it has been labeled with an integration (hunterdouglas_powerview) you are listed as a code owner for? Thanks!

Code owner commands Code owners of `hunterdouglas_powerview` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign hunterdouglas_powerview` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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hunterdouglas_powerview documentation hunterdouglas_powerview source (message by IssueLinks)

kingy444 commented 2 weeks ago

I know there are a few outstanding things for this integration but to fix this one could you provide something a little more helpful.

If you have raised issues previously can you tag them here (assuming they answer the next part)

We need to know:

tannerwastaken commented 2 weeks ago

I know there are a few outstanding things for this integration but to fix this one could you provide something a little more helpful.

If you have raised issues previously can you tag them here (assuming they answer the next part)

We need to know:

  • if there are any errors that occur when you move them
  • the scenario in which they fail
  • hub version
  • share the diagnostic of the integration
  • enable debug logs, try to move veins and then share those logs too
  1. No errors occur in supervisor / nothing appears in the log. Even when I call the service directly; nothing appears in the log either.
  2. It simply does not allow for setting ANY tilt position under the "combined" entity, which to be clear DOES have the appropriate controls... It's just that nothing happens.
  3. Hub gen 2 Firmware: 2.0.1056 4 - 5. Diagnostics and debug log (after attempting to move veins) both attached: home-assistant_hunterdouglas_powerview_2024-08-29T01-13-44.593Z.log config_entry-hunterdouglas_powerview-01J6CTN0ZZ7BPYACYG1KKZDCYB.json
tannerwastaken commented 1 week ago

Are there any updates? Thanks