Samsung Frame TV unable to switch to App

[mhzawadi]

The problem

I have a Samsung Frame TV and I cant switch to any installed app, like YouTube or Disney

What version of Home Assistant Core has the issue?

core-2024.9.3

What was the last working version of Home Assistant Core?

Not sure

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Samsung Smart TV

Link to integration documentation on our website

https://www.home-assistant.io/integrations/samsungtv/#known-issues-and-restrictions

Diagnostics information

home-assistant_samsungtv_2024-09-29T10-18-05.176Z.log

Example YAML snippet

type: custom:android-tv-card
rows:
  - - power
    - home
    - menu
    - back
    - keyboard
  - - - volume_buttons
      - momentary_light
    - - disney
      - youtube
      - bbciplayer
      - kodi
    - - navigation_buttons
  - - play
    - numpad
    - pause
custom_actions:
  - type: button
    name: disney
    icon: disneyplus
    tap_action:
      action: perform-action
      perform_action: media_player.select_source
      target:
        entity_id: media_player.samsung_the_frame_43_dlna_2
      data:
        source: MCmYXNxgcu.DisneyPlus
    styles: ''
  - type: button
    name: bbciplayer
    icon: bbciplayer
    tap_action:
      action: source
      source: '3201601007670'
  - type: button
    name: youtube
    tap_action:
      action: source
      source: '111299001912'
    icon: mdi:youtube
  - type: button
    name: kodi
    tap_action:
      action: source
      source: ST_HDMI1
    icon: mdi:kodi
platform: Samsung TV
custom_icons:
  - path: >-
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      0 4.506.614 6.66 1.384c3.277 1.188 9.917 5.145 9.917 9.674c0 4.001-4.31
      5.914-8.311 5.914a22 22 0 0 1-3.21-.33c-.066.243-.11.418-.264.924a4.3 4.3
      0 0
      1-.77.087l-.505-.043c-.33-.396-.44-1.033-.572-1.715c-2-1.165-3.298-2.155-3.891-2.836c-.506-.528-1.078-1.232-1.078-1.913c0-.351.22-.66.726-1.01c1.034-.77
      2.352-1.188 4.507-1.563l.044-.9c.022-.22.242-2.573.748-3.013c.813.66.901
      1.341.967 2.353c.022.44.044.901.11 1.385h.308c1.539 0 6.244.395 6.244
      2.616c0 .528-.77 1.517-1.518 1.517a1.9 1.9 0 0
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      7.2 0 0 0-1.803.198c-.373.088-.505.176-.505.264c0
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      .3-.224c.245.064.491.17.577.374c-.257.76-.235 1.594-.279
      2.353m-.384-.085c.428.021.941.042 1.722.042c.3 0 .643 0
      1.027-.01c.193.041.215.32.279.459q-.078.141-.193.257H20.1c-.289
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      0-.792.01c-.193.002-.375-.03-.803-.149a.35.35 0 0
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    name: disneyplus
  - name: bbciplayer
    path: >-
      M8.315 0H2.382v6.022h5.933V3.506l9.618 8.45-9.618
      8.538V8.99H2.382V24h5.933l13.303-12.045Z
title: Living Room
remote_id: remote.samsung_the_frame_43_dlna
keyboard_id: remote.samsung_the_frame_43_dlna
media_player_id: media_player.samsung_the_frame_43_dlna_2

Anything in the logs that might be useful for us?

2024-09-27 08:20:00.135 WARNING (MainThread) [homeassistant.helpers.service] Referenced entities media_player.samsung_the_frame_43_3 are missing or not currently available

Additional information

config_entry-samsungtv-01J8YKAK9296J5Z1W40YBCJRJN.json

[home-assistant[bot]]

Hey there @chemelli74, @epenet, mind taking a look at this issue as it has been labeled with an integration (samsungtv) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `samsungtv` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign samsungtv` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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