Error on heat pump does not show up

[tk5011]

The problem

My heat pump went on error and it does not work anymore. In the ViCare app, it shows an error and does not heat any more. However within HA, the integration shows only that the heat pump is „Idle“. I was expecting, that an error shows up and I can see within HA at least that there is something wrong. Or am I wrong and the integration doesn‘t cover such a thing? (I checked all entities available via ViCare integration, but none has any indication of an error)

This is a new issue to what was discussed in #127720 (as old one is closed) - back then, there was the request for a log file with error which I have now. You can find it in the attachment

config_entry-vicare-7b8c98820cbf9ca81482b5df0db70b63 (2).json

What version of Home Assistant Core has the issue?

Core-2024.10.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @cfenner, mind taking a look at this issue as it has been labeled with an integration (vicare) you are listed as a code owner for? Thanks!

Code owner commands

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[CFenner]

@tk5011 thanks for the logs. Unfortunately there is not much do gain from it:

data": [ { "apiVersion": 1, "commands": {}, "deviceId": "0", "feature": "device.messages.errors.raw", "gatewayId": "################", "isEnabled": true, "isReady": true, "properties": { "entries": { "type": "array", "value": [ { "accessLevel": "customer", "audiences": [], "errorCode": "cc", "priority": "criticalError", "timestamp": "2024-10-31T09:25:56.000Z" } ] } }, "timestamp": "2024-10-31T08:32:44.325Z", "uri": "https://api.viessmann.com/iot/v1/features/installations/#######/gateways/################/devices/0/features/device.messages.errors.raw" },

Do you have any idea what the error was? Any info in the vicare app?

[tk5011]

@CFenner The ViCare App says the following:

• There is a problem with your heatpump

• Heatpump not working / not running (critical error)

• Problem: "Codierstecker" (German) / "parameterstick" (English)

So at least it would be great to see if there is an error - especially if it is critical and the heatpump is not running.

Thanks a lot

Thomas