Tuya device no longer reachable

[m-O-rpheus]

The problem

Hello,

since this morning, some of my Tuya devices are marked as unavailable. However, all devices can still be controlled and managed normally through the Smart Life app.

Restarting Home Assistant and Tuya does not reactivate these devices.

Specifically, it concerns RGB LEDs, thermostats, and switches that are unavailable.

How can I reactivate the devices?

Thank you

What version of Home Assistant Core has the issue?

2024.10.4

What was the last working version of Home Assistant Core?

2024.10.4

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

[home-assistant[bot]]

Hey there @tuya, @zlinoliver, @frenck, mind taking a look at this issue as it has been labeled with an integration (tuya) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `tuya` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign tuya` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[virtusas]

Hi Same here. Tuya device got to unavailable state few times today for no reason. Like above mentioned, still can be controlled via app. Reloading integration - brings back device online. But it has happened already twice since midnight.

[koningdde]

Same here, reloading helps.

[peregrines2]

Also got the same problem. Latest Versions of HAC. Restarting and Reloading did not change anything unfortunately.

[GerLech]

I have the same Problem. Also the Alexa Integration from Tuya does not longer work.

[wollo-fpv]

Same problem here

[Smith166]

same here unfortunately

for me, it's a sign to move over to something else and a pressure to stay with anything can be controlled locally

my plan is to disassembly my smart plugs and flash tasmote ;-)

[Rijnme]

Same here as well….

[potsed]

Ditto

[agvg1]

same here unfortunately

for me, it's a sign to move over to something else and a pressure to stay with anything can be controlled locally

my plan is to disassembly my smart plugs and flash tasmote ;-)

The local tuya addon works without the Tuya cloud, and has worked without any problems the last day.

[Paul0]

same here unfortunately for me, it's a sign to move over to something else and a pressure to stay with anything can be controlled locally my plan is to disassembly my smart plugs and flash tasmote ;-)

The local tuya addon works without the Tuya cloud, and has worked without any problems the last day.

I just noticed tuya went offline also, restarted HA and work again.

Didn’t know about “local tuya addon” another thing to look into…. Thanks!

[ohwotagiveaway]

Same problem for me with the cloud-based Tuya. Reloading the dashboard page, or restarting HomeAssistant seems to make an unavailable device available again, but the problem is intermittent.

[GerLech]

Now it works again. After reinstalling Tuya integration it works for me

[miku76]

Same problem here. After reinstalling Tuya inteegration, one device works the other is still not available.

[Smith166]

one device came back without any action by me, other one (Aubess Smart Plug) still offline...

[g1jnstn]

. The same problem for me. The sensors which connect via wifi to the Tuya app display in HA. The devices that connect via Zigbee are visible in the Tuya app but are shown as unavailable in HA. Reloading the Tuya integration and restarting HA had no effect.

[edbyford]

+1, having the same problem but just with one device. I think that device might have updated its firmware recently...

Reloading the integration has brought the device back into HomeAssistant (for now)

[Mandalavandalz]

+1

[pauwelsc1be]

+1 in be HA and tuya no availability anymore

[ErikLi11]

+1 me2

[ohwotagiveaway]

I went into the SmartLife app and noticed that all of my sensors that were intermittently available had an MRC firmware update. I updated them and I've not had a problem of sensor availability in HA in the hour since I updated. I'll update if I have further problems.

[ohwotagiveaway]

Still no problems since the updates to the MRC firmware on my devices. Given the frequency of the problems I was having before, it feels that has done it for me.

[IHavikl]

I don't have any firmware updates on any of my devices. Home assistant takes a long time to start up and Tuya integration does not load

[logancasey23]

+1

[veedubb65]

Same here. For me the issues is a Ceiling Fan controller for a 3-speed ceiling fan with light. Device is online. Light responds to Smart Life app, Fan does not. Both respond to the little remote control that came with the controller. Both show as 'Unavailable' in HA.

[niwzo]

Here we go again, Same problem Tuya PIR motion sensors turn On but do not trun off in HA need to restart HA to clear PIR's. All PIR motion sensors work, in the Tuya App

[hend1075]

The same is true of me here today. The human body has a state update, and the air conditioner has a state update. I turned on the air conditioner through HA, and the equipment has been turned on, but the state is still displayed and turned off