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Google Nest Integration loses connection with Nest Thermostats... #130407

Open puterboy opened 2 days ago

puterboy commented 2 days ago

The problem

For the last few days, I have noticed that my HA instance loses connection with the Nest Thermostat integration -- in that:

  1. The climate sensor no longer responds to changes in the thermostat set points and vice-versa, I can't see changes on my dashboard
  2. The corresponding temperature sensor doesn't record changes

Note that the thermostats are online in that I can reach them via the Google Nest app. Also, I can manually read the thermostats using a shell script that does a GET request on the Google API so it's not a problem with the thermostats themselves or with my Google API credentials.

Reloading the integration (or restarting HA) seems to resolve the problem until it again loses connection... but this of course is not a solution...

The integration has been stable until now.

NOTE: it's possible that this was triggered by my thermostats going offline when I shut down my furnaces for cleaning and that somehow they then lost signal and were not re-discovered when I powered them back up....

What version of Home Assistant Core has the issue?

core-2024.11.1

What was the last working version of Home Assistant Core?

core-2024.10

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Google Nest

Link to integration documentation on our website

No response

Diagnostics information

config_entry-nest-9684e6c203aeccdb66cfc51d022534f8.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

puterboy commented 17 hours ago

This is now happening multiple times a day -- unrelated to whether or not the system(s) are switched on/off. Only solution is to reload the integration now multiple times a day every time I see it is out of sync.

Again manually using a shell script to ping the Google API doesn't have this issue so I don't think it's the Google API. Similarly, since reloading fixes the problem temporarily, I don't think it's an issue with my authentication tokens.

Something definitely broke. Have there been recent changes to the Nest integration code that could have broken this?

puterboy commented 17 hours ago

Hey there @allenporter, could you please advise on this as you seem to be listed as code owner for? Thanks!

Given that someone else subsequently posted a similar bug report, it would seem that this is not unique to me and the issue is severe given that it makes the Nest thermostat integration all but useless unless one writes a script to regularly reload it...

Thanks!

drghazal12 commented 16 hours ago

Agreed, same is here When I try to reconfigure now I get unknown error at configure pub/sub topic

allenporter commented 16 hours ago

If you fill out the issue template it will get routed to me correctly as code owner fwiw.

I believe the issue for thermostats going offline is a nest outage, not related to home assistant specifically.

The issue with config flow or setup has many other duplicates filed and is unrelated to the original.