Error during setup of component dyson: api.cp.dyson.com: Failed to establish a new connection: [Errno -2] Name does not resolve'

[homekitter]

Home Assistant release with the issue: Home Assistant 0.98.5

Last working Home Assistant release (if known): Home Assistant 0.98.5 (Unchanged)

Operating environment (Hass.io/Docker/Windows/etc.): Hass.io

Component/platform: Dyson

Description of problem: Error during setup of component dyson

Problem-relevant configuration.yaml entries and (fill out even if it seems unimportant): From: configuration.yaml

dyson: !include dyson.yaml

From: dyson.yaml

username: !secret dyson_username
password: !secret dyson_password
language: !secret dyson_language

From: secrets.yaml

dyson_username: <<redacted>>
dyson_password: <<redacted>>
dyson_language: GB

Traceback (if applicable):

Additional information:

2019-09-14 17:58:05 ERROR (MainThread) [homeassistant.setup] Error during setup of component dyson
Traceback (most recent call last):
  File "/usr/local/lib/python3.7/site-packages/urllib3/connection.py", line 160, in _new_conn
    (self._dns_host, self.port), self.timeout, **extra_kw)
  File "/usr/local/lib/python3.7/site-packages/urllib3/util/connection.py", line 57, in create_connection
    for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
  File "/usr/local/lib/python3.7/socket.py", line 748, in getaddrinfo
    for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -2] Name does not resolve

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.7/site-packages/urllib3/connectionpool.py", line 603, in urlopen
    chunked=chunked)
  File "/usr/local/lib/python3.7/site-packages/urllib3/connectionpool.py", line 344, in _make_request
    self._validate_conn(conn)
  File "/usr/local/lib/python3.7/site-packages/urllib3/connectionpool.py", line 843, in _validate_conn
    conn.connect()
  File "/usr/local/lib/python3.7/site-packages/urllib3/connection.py", line 316, in connect
    conn = self._new_conn()
  File "/usr/local/lib/python3.7/site-packages/urllib3/connection.py", line 169, in _new_conn
    self, "Failed to establish a new connection: %s" % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x72912a10>: Failed to establish a new connection: [Errno -2] Name does not resolve

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.7/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/usr/local/lib/python3.7/site-packages/urllib3/connectionpool.py", line 641, in urlopen
    _stacktrace=sys.exc_info()[2])
  File "/usr/local/lib/python3.7/site-packages/urllib3/util/retry.py", line 399, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.cp.dyson.com', port=443): Max retries exceeded with url: /v1/userregistration/authenticate?country=GB (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x72912a10>: Failed to establish a new connection: [Errno -2] Name does not resolve'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/setup.py", line 172, in _async_setup_component
    component.setup, hass, processed_config  # type: ignore
  File "/usr/local/lib/python3.7/concurrent/futures/thread.py", line 57, in run
    result = self.fn(*self.args, **self.kwargs)
  File "/usr/src/homeassistant/homeassistant/components/dyson/__init__.py", line 54, in setup
    logged = dyson_account.login()
  File "/usr/local/lib/python3.7/site-packages/libpurecool/dyson.py", line 54, in login
    DYSON_API_URL, self._country), request_body, verify=False)
  File "/usr/local/lib/python3.7/site-packages/requests/api.py", line 116, in post
    return request('post', url, data=data, json=json, **kwargs)
  File "/usr/local/lib/python3.7/site-packages/requests/api.py", line 60, in request
    return session.request(method=method, url=url, **kwargs)
  File "/usr/local/lib/python3.7/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/local/lib/python3.7/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/usr/local/lib/python3.7/site-packages/requests/adapters.py", line 516, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.cp.dyson.com', port=443): Max retries exceeded with url: /v1/userregistration/authenticate?country=GB (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x72912a10>: Failed to establish a new connection: [Errno -2] Name does not resolve'))

[homekitter]

I think dyson may have changed the name of their api server…

Tried resolving api.cp.dyson.com elsewhere without success.

[homekitter]

Took a look at my pi-hole instance after opening the app and saw an entry for a1u2wvl3e2lrc4-ats.iot.eu-west-1.amazonaws.com

[homekitter]

Dyson app on my phone updated on Sept 3. They may have decommissioned old api server?

[homekitter]

It seems that 'api.cp.dyson.com' is back…

Am now getting new errors…

Our Cli: $ hassio help ➜ ~ cd config ➜ config grep -i dyson home-assistant.log 2019-09-15 09:21:52 INFO (MainThread) [homeassistant.setup] Setting up dyson 2019-09-15 09:21:52 INFO (SyncWorker_3) [homeassistant.components.dyson] Creating new Dyson component 2019-09-15 09:21:53 ERROR (SyncWorker_3) [homeassistant.components.dyson] Not connected to Dyson account. Unable to add devices 2019-09-15 09:21:54 INFO (MainThread) [homeassistant.setup] Setup of domain dyson took 1.6 seconds. 2019-09-15 09:21:54 ERROR (MainThread) [homeassistant.setup] Setup failed for dyson: Integration failed to initialize. ➜ config

[RomRider]

Same issue here. It is still working in the app though. I checked within the libpurecool code and when I'm issuing the same request as here, it returns with the proper message:

curl -X POST -H "Content-Type: application/json" -k \
  'https://api.cp.dyson.com/v1/userregistration/authenticate?country=FR' \
  -d '{"Email": "xxx@zzz.com", "Password": "SuperPassword"}'

Returns:
{"Account":"xxxxxx","Password":"yyyyyyy"}

Don't quite understand what is happening...

I tried multiple times with a wrong request and now I'm receiving 503 Service Unavailable (My public IP seems banned... Hopefully it's only temporary). With a new IP it works again.

Also some kind of rate limiting seems to be in place (don't know if it was the case before or not)

[homekitter]

Seemingly self corrected a moment ago.

[RomRider]

I think actually their service is crashing in the backend as it randomly works/doesn't work anymore using curl

[stale[bot]]

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