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17track lost update after 10 minutes with unavailable #45573

Closed dartymath closed 3 years ago

dartymath commented 3 years ago

Dear All,

After Home Assistant reboot, 17 Track is updated with lovelace card without issue, but only 10 minutes after -> all entities switch to unavailable and lost of auto-entities with ongoing track number. Supervisor : 2021.01.7 Core : 2021.1.5

Any solution ?

frenck commented 3 years ago

Hi there,

Thanks for opening up an issue. When creating an issue, an issue template is presented. It looks like you've (partly) removed it. This causes your issue report to be incomplete.

Please edit your issue to have the full issue template back again and provide as much of the requested data as possible. Without it, we won't be able to help you.

Thanks already! 👍

dartymath commented 3 years ago

Sorry, i didn't see the template ! will check

dartymath commented 3 years ago

The problem

Dear All,

After Home Assistant reboot, 17 Track is updated with lovelace card without issue, but only 10 minutes after -> all entities switch to unavailable and lost of auto-entities with ongoing track number.

Environment

Problem-relevant configuration.yaml

17track.yaml

###################################################
## 17Track
###################################################

  - platform: seventeentrack
    username: !secret seventrack_name
    password: !secret seventrack_password

Traceback/Error logs

Additional information

probot-home-assistant[bot] commented 3 years ago

Hey there @bachya, mind taking a look at this issue as its been labeled with an integration (seventeentrack) you are listed as a codeowner for? Thanks! (message by CodeOwnersMention)

bachya commented 3 years ago

@dartymath Please post any 17track-related logs (ensuring that you set both homeassistant.components.seventeentrack and py17track to DEBUG level).

dartymath commented 3 years ago

@bachya I just reboot many time to activate the debug level and after 3 time with lost of update ! now after 3 days no issues. It the reason why i didn't response yet to see if the issue come back. So unfortunately i didn't have the log tracking during the period of issue. I will close it and expect not come back (i let the debug level to see). Thanks so much for your fast respond.