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OVO Energy integration does not create a device or any entities #46478

Closed ronschaeffer closed 3 years ago

ronschaeffer commented 3 years ago

The problem

I’ve set up the OVO Energy integration through the UI, but it doesn’t appear to create a device or any entities.

My user name and password are correct.

The docs only mention following the configuration flow. User name and password are the only parameters requested.

What is version of Home Assistant Core has the issue?

2012.2.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

OVO Enregery

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ovo_energy/

Example YAML snippet

# Put your YAML below this line

Anything in the logs that might be useful for us?

# Put your logs below this line

At least one other person is having the same issue: https://community.home-assistant.io/t/ovo-energy-uk-integration-setup/279541

Integration UI after adding and following configuration flow: image

No entities on a search for OVO in Dev Tools/States: image

probot-home-assistant[bot] commented 3 years ago

ovo_energy documentation ovo_energy source (message by IssueLinks)

probot-home-assistant[bot] commented 3 years ago

Hey there @timmo001, mind taking a look at this issue as its been labeled with an integration (ovo_energy) you are listed as a codeowner for? Thanks! (message by CodeOwnersMention)

timmo001 commented 3 years ago

Can you post any logs you can find?

Also, do you know what package you are using? The supported package is the one that uses smart meters, where you can view graphs on your account page for daily usage

Lif3line commented 3 years ago

Hey @timmo001, I'm having exactly the same issue using Home Assistant Container v2021.2.1. Nothing in the logs unfortunately, but the issue should be replicable by spinning up the container and installing normally. The package I have includes smart meters and the graphs in their app/online.

darynwilkinson commented 3 years ago

I am also having this issue. I can see my usage on the web portal but nothing in HA.

core-2021.2.3 No logs related to issue.

juliansw commented 3 years ago

Hi Just added it, and no sensors.

darynwilkinson commented 3 years ago

I just saw there are some entities there now. My smart meter was installed on Monday so I think it needed a full day of data to add the daily data.

All working on my side.

timmo001 commented 3 years ago

It took our system some time to show up with the 'smart' data for about a month after it was installed so makes sense

Lif3line commented 3 years ago

Looks like OVO was doing something on their backend: I got a notification after logging in on their site that they'd moved the account to a "new system". Seems to work correctly now after re-authenticating in Home Assistant.

ronschaeffer commented 3 years ago

There seems to be a problem on OVO's side with my readings. I'm trying to get that sorted. Maybe no problem with the integration?

github-actions[bot] commented 3 years ago

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.