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OSRAM Lightstrips / entity not available #61596

Closed glasoline closed 2 years ago

glasoline commented 2 years ago

The problem

Since the latest update my osram lights arent working anymore. they are only shown with "entity not available".

The Lightstrips are working in the hue app just fine.

What version of Home Assistant Core has the issue?

2021.12.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Philips Hue

Link to integration documentation on our website

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

marcelveldt commented 2 years ago

Please have a look in to Home Assistant log if you can spot any issues there. Can you confirm that they haven't be re-created as another entity ?

glasoline commented 2 years ago

Hi,

thanks for your answer. I already did a rollback, but upgraded now again.

Yesterday i had two OSRAM Lightstrips not working. Today one of them is available and i was able to insert the recreated entity in my config. the old switch wasnt working, since the entity was recreated, by the update.

The other Lightstrip is shown under devices, but is says "not available". Its still works fine with my hue app and with my backup.

I couldnt find any hue related errors/notifications in my logfiles besides maybe:

2021-12-12 19:28:39 WARNING (SyncWorker_1) [homeassistant.loader] We found a custom integration huesyncbox which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant 2021-12-12 19:28:39 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration hacs which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant

marcelveldt commented 2 years ago

If you toggle the light from the Hue app, does it become available then ? A light is shown as "unavailable" when it is being reported as "offline" by the Hue api. So maybe this light is having some connectivity issues.

To confirm, open the Hue app, go to settings, lights and look if there is some message about the light not available. Maybe simply power toggling the light is enough to bring it back to life (remove power cord, wait 10 seconds, apply power again).

probot-home-assistant[bot] commented 2 years ago

hue documentation hue source (message by IssueLinks)

probot-home-assistant[bot] commented 2 years ago

Hey there @balloob, mind taking a look at this issue as it has been labeled with an integration (hue) you are listed as a code owner for? Thanks! (message by CodeOwnersMention)

glasoline commented 2 years ago

It stays unavailable.

It works fine with my hue app. Everything works instantly again if i roll back to the previous ha version.

marcelveldt commented 2 years ago

Did you actually look in the settings for the light in the Hue app ? Maybe the light is being reported as unavailable in the api while it isn't. That's why I asked you to confirm

glasoline commented 2 years ago

Sorry i forgot to mention it.

I did review my settings and devices as you said. There are no issues reported. I did also powercycle the lightstrip.

marcelveldt commented 2 years ago

Strange... When you click on the unavailable entity, is there a button to remove it ? If so, this is an orphaned entity and can be deleted (the correct one is recreated). If not, this entity is being reported as unavailable by the API. Question is why.

quinten94b commented 2 years ago

Did you actually look in the settings for the light in the Hue app ? Maybe the light is being reported as unavailable in the api while it isn't. That's why I asked you to confirm

Hi,

I'm facing the same issue.

In older HA versions you had the ability (checkbox in integration settings and even older in the manual config an option) to show devices in HA, when they are given the 'unavailable' status in the HUE app. This happens a lot with non HUE branded zigbee devices that are connected trough the HUE bridge, even tough they work perfectly. When the checkbox was not checked in the older versions, it showed the 'unavailable' also as unavailable in HA.

It seems that the setting is removed from the integration. Which makes all the non HUE devices that are reported as unavailable by hue, even when they work, are given the same unavailable status in HA.

glasoline commented 2 years ago

Indeed. That was one of the first things i was looking for. In the early hue integrations you did this in your configfile. Later on you could just flip a switch. Now theres nothing to make integrations available independed on their state.

I wasnt sure if i remembered this correctly, because there was also a switch for group integrations (also gone).

glasoline commented 2 years ago

Strange... When you click on the unavailable entity, is there a button to remove it ? If so, this is an orphaned entity and can be deleted (the correct one is recreated). If not, this entity is being reported as unavailable by the API. Question is why.

i will take a look at it tomorrrow again. thanks for your help.

marcelveldt commented 2 years ago

@quinten94b ok thanks. So it seems that 3th party do not report their status correctly. Damn, I really hoped this was the key thing fixed with the new API, as the state is now derived directly from the zigbee status. Guess not. I'll add a workaround for 3th party lights then.

jlpouffier commented 2 years ago

Good evening!

I confirm that I have the same issue with my OSRAM On/Off Plugs.

I have 4 of them in the house. All of them are working fine within the Hue ecosystem, All of them are reported as "Unavailable" in Home Assistant.

I remain available if you need ANY logs form my side too.

I can dig whatever you need.

Thx a lot !

glasoline commented 2 years ago

I dont know if its ok in here, but i wanted to say "thank you". this fix works great.

i wish you a great time, buddy.