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Honeywell Lyric entities don't change to unavailable when thermostat offline #95277

Closed rct closed 11 months ago

rct commented 1 year ago

The problem

The thermostat has been powered down for 3+ hours for an HVAC repair. There are no indications that the thermostat is offline/unavailable. I would expect the lyric climate entity to become unavailable after some period of time.

The Honeywell Resideo app sent a notification that the thermostat was unreachable within about 20 minutes.

The HomeKit integration's climate entity shows unavailable.

There are no relevant entries in the logs at the default log level.

What version of Home Assistant Core has the issue?

2023.5.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

lyric

Link to integration documentation on our website

https://www.home-assistant.io/integrations/lyric/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No entries at the default log level.  I've turned on debug logging for the integration but nothing logged yet.

Additional information

No response

home-assistant[bot] commented 1 year ago

Hey there @timmo001, mind taking a look at this issue as it has been labeled with an integration (lyric) you are listed as a code owner for? Thanks!

Code owner commands Code owners of `lyric` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign lyric` Removes the current integration label and assignees on the issue, add the integration domain after the command.

(message by CodeOwnersMention)


lyric documentation lyric source (message by IssueLinks)

rct commented 1 year ago

Looking at the debug output of the response logged from aiolyric.objects.base I don't see any fields that indicate the thermostat is offline. The only thing that might be close is 'dataSyncStatus': 'Initiated'

On https://developer.honeywellhome.com/lyric/apis, there are values for that field under shut off valves, but not part of the thermostat definition.

issue-triage-workflows[bot] commented 11 months ago

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.