No longer able to edit or delete multiple helper types

[c11umw]

The problem

When going to the helpers page an opening a counter, I'm presented with the pop-up as normal, but when I click on the gear icon to edit the settings the pop-up shrinks with no editable information. The only option is <- back to the initial pop=up page.

Trying to edit in Developer Tools | states isn't persistent. I created a new counter in case it was an upgrade issue, but I got the same results.

Ones affected: Button Counter Date/Time Number Text Timer Toggle

Not affected: Change device type of a switch (light) Group Min/Max Threshold

All our helpers were created via GUI.

1 - helper page (filtered) 2 - click on counter 3 - click on settings

4 - Trying to remove via Entities page

What version of Home Assistant Core has the issue?

core-2023.8.3

What was the last working version of Home Assistant Core?

2023.7.*

What type of installation are you running?

Home Assistant OS

Integration causing the issue

counter

Link to integration documentation on our website

https://www.home-assistant.io/integrations/counter/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[ChirpyTurnip]

The problem persists in v2024.8.2. You can open a helper in the normal way via settings, but clicking on the cog icon returns a blank/nothing - only the entity name header is shown. You CANNOT configure/delete the helper.

However, right-clicking on the 'Helpers' heading and opening this in an incognito / private browsing session WILL result in a normal response when clicking on the cog icon. This is the expected behaviour, but it should not be necessary to use a workaround.

[lionslair]

Yes it's still an issue

[sstratoti]

Just an FYI, if you go to the helpers page, and then manually refresh the page, the cogs work fine. No need for a new window or incognito.

[ChirpyTurnip]

So it does....a bit quicker than a private browsing window, but it should still not be needed - it should just work (like the rest of the system).

On Mon, 19 Aug 2024, at 11:41, Stephen Stratoti wrote:

Just an FYI, if you go to the helpers page, and then manually refresh the page, the cogs work fine. No need for a new window or incognito.

— Reply to this email directly, view it on GitHub https://github.com/home-assistant/core/issues/97996#issuecomment-2295436736, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUIP7ZTYN3U6YTI37J5BPITZSEWJNAVCNFSM6AAAAAA3HQPKVOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJVGQZTMNZTGY. You are receiving this because you commented.Message ID: @.***>

[sstratoti]

Agree! It sounds like the navigation from the HA menu is affecting the pop up for some reason. But a direct access to the page works fine. Hopefully this helps to diagnose the issue.

[juanmijm]

I have been trying to delete two helpers for several days and it is totally impossible, nothing works, not even accessing from Chrome, Edge, Opera, or the mobile app, not even deleting cache or ctrl+F5, not even an incognito tab, not even going directly to http://homeassistant.local:8123/config/helpers I am totally desperate with this, I hope they fix it soon or I'm going to go crazy.

[c11umw]

I'm pretty sure it was seen only on Chromium based browsers (like Chrome and Edge) Have you tried Firefox?

[lionslair]

100% doesn't work on Firefox also

[lionslair]

100% doesn't work on Firefox also And Opera I've had it not work

[juanmijm]

https://community.home-assistant.io/t/unable-to-delete-helper/682342/14

here is the solution to my problem :)