Samsung UE65HU8500 - Just the volume level works

[Christophe-01]

The problem

I have made many tests, and just the TV volume works on my UE65HU8500 (2014) with SEK3500 (2015).

The log file : home-assistant_samsungtv_2023-08-18T18-03-39.499Z.log

What version of Home Assistant Core has the issue?

core-2023.8.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

https://www.home-assistant.io/integrations/samsungtv/

Diagnostics information

home-assistant_samsungtv_2023-08-18T18-03-39.499Z.log

Example YAML snippet

type: custom:vertical-stack-in-card
cards:
  - square: false
    type: grid
    cards:
      - show_name: true
        show_icon: true
        type: button
        tap_action:
          action: toggle
        entity: switch.tv_samsung_65
        icon: mdi:power
      - show_name: true
        show_icon: true
        type: button
        tap_action:
          action: call-service
          service: media_player.turn_on
          target:
            entity_id: media_player.fire_tv_salon
          data: {}
        entity: media_player.fire_tv_salon
        icon: mdi:power
      - show_name: true
        show_icon: true
        type: button
        tap_action:
          action: call-service
          service: remote.send_command
          target:
            device_id: fd02e486907ccb65ce7ac4b2db127499
          data:
            command:
              - KEY_POWEROFF
        entity: remote.tv_samsung_led65
        icon: mdi:power
        name: TV OFF (remote)
      - show_name: true
        show_icon: true
        type: button
        tap_action:
          action: call-service
          service: remote.send_command
          target:
            device_id: fd02e486907ccb65ce7ac4b2db127499
          data:
            command:
              - KEY_POWERON
        entity: remote.tv_samsung_led65
        icon: mdi:power
        name: TV ON (remote)
    columns: 2

or simply

type: custom:mini-media-player
entity: media_player.tv_samsung_led65

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @chemelli74, @epenet, mind taking a look at this issue as it has been labeled with an integration (samsungtv) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `samsungtv` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign samsungtv` Removes the current integration label and assignees on the issue, add the integration domain after the command.

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[egelinotte]

It seems that only KEY_POWER works. Not KEY_POWEROFF or KEY_POWERON.

On my side, I dit not find any solution to sequence KEYS to set for example the channel 15. This is painful. I will probably test the nonofficial integration like this one https://github.com/ollo69/ha-samsungtv-smart

[DemianTinkiel]

Same issue as original report: Only volume changes and mute work. Device model: UE55JU6700.

media_player.* commands (except volume) do nothing. Integration does report device state (on/off)

remote.* commands fail with not implemented exception. File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1251, in turn_on raise NotImplementedError()

I tried @egelinotte approach with remote but any call to KEY_POWER fail as before.

[jonasman]

Similar with UE48JU6472 Power off via media player works sometimes, not always power off via remote, doesnt work

changing sources only works to TV but not to HDMI

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[DemianTinkiel]

After update, still same result. Only volume controls work

[dwdonnelly]

Same problem on UN50JU6400. Only volume works. TV is on lan system - not wireless. Running latest version of Home Assistant. Any help is appreciated.

[Danstiv]

Same problem with UE48J5530U

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[dwdonnelly]

Any update on this issue, as the problem is still present: Same problem on UN50JU6400. Only volume works. TV is on lan system - not wireless. Running latest version of Home Assistant. Any help is appreciated.

Thank you.

[chemelli74]

Can you please update to 2024.6.4 and attach new debug log to this issue ?

[dwdonnelly]

@chemelli74 Routine to turn on the TV, have the Roku navigate to a channel, and then mute the sound ran this morning. The TV came on, navigated to the Roku channel, but the sound did not mute. And yes - I am on HA Version 2024.6.4.

And how do I setup and run the debug log? (still new to and learning HA).

In regards to the TV itself, the Samsung Integration only allows turning on / off the TV.