Too many requests error for Tractive integration

[FS1961]

The problem

I have had the Tractive integration working for at least a year but now it's not updating. I have to "reload" the integration for the status to change.

I have the app on my iPhone and it shows everything correctly.

I've logged out, removed the integration, re-added the integration, restarted many times, no joy.

What version of Home Assistant Core has the issue?

core-2023.8.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Tractive

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tractive/

Diagnostics information

config_entry-tractive-62ae0bb4796d9f6d64450900523b1a57.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Nothing in logs with "Tractive".

Additional information

Used to work fine. Not sure what exactly changed and when.

[bieniu]

@scooper1 You can't be sure of the cause of the problem without looking at the log. @BerraHok Open a new Issue with the debug log and I will be able to answer your question.

[FS1961]

Hello @bienu - I just wanted to inform you that we received a new tracker from Tractive. Oddly, the integration is now working flawlessly. I'm not sure how this is possible but I just wanted to let you know in case it changes anything.

Separately, how do I remove the previous device since it has been replaced with the new one?

[bieniu]

I see that Tractive has been having a bad time lately. My two trackers also died after the last firmware update and had to be replaced under warranty.

Unfortunately, at the moment, removing old devices is possible by removing and adding the integration again.

[FS1961]

My new tracker is working perfectly. Traded it in and now everything is perfect.