HERE Routing API no access

[DarthSonic]

The problem

I cannot access HERE Routing API. I generated several API keys and OAuth credentials but none work: 'These credentials do not authorize access'.

What version of Home Assistant Core has the issue?

core-2023.8.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

HERE Travel Time

Link to integration documentation on our website

https://www.home-assistant.io/integrations/here_travel_time/

Diagnostics information

home-assistant_here_travel_time_2023-09-01T07-49-23.141Z.log

Example YAML snippet

service: homeassistant.update_entity
data: {}
target:
  entity_id:
    - sensor.sven_opnv_nach_hause_dauer
    - sensor.yvonne_opnv_nach_hause_dauer

Anything in the logs that might be useful for us?

Logger: homeassistant.components.here_travel_time.coordinator
Source: components/here_travel_time/coordinator.py:203
Integration: HERE Travel Time (documentation, issues)
First occurred: 28. August 2023 um 22:55:42 (5 occurrences)
Last logged: 31. August 2023 um 19:23:55

Unexpected error fetching here_travel_time data: (403, {'error': 'Forbidden', 'error_description': 'These credentials do not authorize access'})
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 283, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/here_travel_time/coordinator.py", line 203, in _async_update_data
    response = await self._api.route(
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/here_transit/here_transit.py", line 202, in route
    response = await self.request(uri=ROUTES_PATH, params=params)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/here_transit/here_transit.py", line 133, in request
    raise HERETransitError(response.status, json.loads(decoded_contents))
here_transit.exceptions.HERETransitError: (403, {'error': 'Forbidden', 'error_description': 'These credentials do not authorize access'})

Additional information

No response

[home-assistant[bot]]

Hey there @eifinger, mind taking a look at this issue as it has been labeled with an integration (here_travel_time) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `here_travel_time` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign here_travel_time` Removes the current integration label and assignees on the issue, add the integration domain after the command.

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[eifinger]

Hi. So this means you could add an integration entry without errors and as soon as you update the entity on demand it shows the error.

Has an update ever succeeded? As is in have you ever seen a travel time in your UI or only "unavailable"?

[DarthSonic]

exactly. it worked a few times than stopped without any action by me.

[eifinger]

Could you please share the debug logs by following these instructions? https://www.home-assistant.io/docs/configuration/troubleshooting/#debug-logs-and-diagnostics

[DarthSonic]

I cannot see "Download Diagnostics" link for Here integation. I allready attached debug log on issue creation but attached a second one now. home-assistant_here_travel_time_2023-09-15T18-21-19.416Z.log

[eifinger]

I cannot see "Download Diagnostics" link for Here integation. I allready attached debug log on issue creation but attached a second one now. home-assistant_here_travel_time_2023-09-15T18-21-19.416Z.log

Thank you. I didn't see the log file before.

[eifinger]

I cannot reproduce the issue on my end and don't understand what the problem is. Can you execute the following curl statement with your api key taken from the official docs?

curl -X GET \
  'https://router.hereapi.com/v8/routes?transportMode=car&origin=52.5308,13.3847&destination=52.5323,13.3789&return=summary&apikey={YOUR_API_KEY}'

If this also returns a 403 then I suggest to contact HERE support.

[DarthSonic]

Windows Client:

HA Server:

Both work, but integration not.

[eifinger]

Thank you. Will try to get to the bottom of this.

[eifinger]

I cannot reproduce the error on my instance. I used your api key from the last screenshot and the coordinates from the log file you provided (Gude und Grüße aus Mainz in die "Nachbarschaft") but got no error.

You have tried to setup several entries with different generated credentials and always got the same error, correct?

Can you remove all HERE Travel Time entries and try again? I currently can't think of a reason why this works for me, your cli, your container but not for your HA instance.

[DarthSonic]

Gude!

I have tried at least two keys with the same experience: First few calls worked, after that no more access.

I will try generating new keys and entities in the next few days.

[DarthSonic]

Gude!

I configured all my entities new with newly created API key but still the same:

Logger: homeassistant.components.here_travel_time.coordinator
Source: helpers/update_coordinator.py:300
Integration: HERE Travel Time (documentation, issues)
First occurred: 7. Januar 2024 um 15:13:49 (25 occurrences)
Last logged: 18:06:45

Unexpected error fetching here_travel_time data: (403, {'error': 'Forbidden', 'error_description': 'These credentials do not authorize access'})
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 300, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/here_travel_time/coordinator.py", line 203, in _async_update_data
    response = await self._api.route(
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/here_transit/here_transit.py", line 202, in route
    response = await self.request(uri=ROUTES_PATH, params=params)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/here_transit/here_transit.py", line 133, in request
    raise HERETransitError(response.status, json.loads(decoded_contents))
here_transit.exceptions.HERETransitError: (403, {'error': 'Forbidden', 'error_description': 'These credentials do not authorize access'})

[DarthSonic]

P.S.: I have two users configured in HERE app. Only one API key, and disabled trusted domain.

I think "publicTransport" is not available for API.

When using this with my API Key I will get response:

https://router.hereapi.com/v8/routes?apiKey=xyz&routingMode=fast&transportMode=bus&origin=50.1812,8.746&destination=50.20382,8.73724

[eifinger]

Can you please contact me on discord under eifinger#0669?

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